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About Monezie
since
08-19-2019
01-18-2020
Monezie
Frequent Visitor
17
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10
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I think reporting Comcast to the Minnesota Attorney General's Office is the route that I need to pursue at this point. Comcast seems to be doing the same thing that Centurylink was doing to customers and the AG received a 85 million settlement on behalf of customers who were going through the same kind of things that Comcast has been doing to me and ithers on this thread.
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01-15-2020
07:30 AM
Doesnt help calling loyalty department, I guess I have to wait for a response to the private message. Again ghost when i have made payments and they are not honoring the over charge credit because 1) they didnt put new plan into place on the day it was suppose to go into effect and 2) kept charging me for items that had been dropped back in October 2019. Kept being told to pay and wait for the billing to reflect the approrpriate for their oversights yet here we are 2020 no respone and 3 bill without appropriate credit! This is truly insane.
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12-08-2019
05:03 AM
Still dealing with Comcast. Going on a month now. Sent a reponse almost 4 days ago through Private Message and no response. I feel like different people are responding and the answer changes each time someone responds. So frustrating.
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11-27-2019
10:40 PM
Yes i may have to take that route. I have been dealing with their escalation area for almost a month now and they still havent gotten right.
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11-15-2019
11:45 PM
You may have to start your own thread. I was called out by an "expert" when I told everyone what an employee told me to do.
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11-12-2019
10:26 PM
This was my new bill. I already received a prorated amount. It has voice listed and i dropped voice.
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11-12-2019
09:39 PM
So finally got them to respond, and agreed to new terms then i get my new bill at its not even close to what i agrred to. I feel like it was bait and switch.
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Please read the response from Ken an actual employee. He said Hey Everyone not Hey Monezie and he said send us not send me so I thought he was addressing every one on the thread. So perhaps the employee should address the per son who started the thread and not say everyone. Very interesting that you are deleting this when your own employee stated thst as a public response on the thread. How dare you guys.
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10-29-2019
01:15 PM
Send your name and address to the employee who responded to my thread. Someone just reached out to me finally and we are negotiating new terms.
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10-24-2019
04:16 PM
Nothing but crickets from Comcast since they stared to send an email. So dishonest.
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10-20-2019
08:18 AM
I sent a message to customer service and it's gone into a black hole. No one has reached out to me since I provided my first and last name as directed by Ken. I also looked at similar post and it seems as if this is a stock answer to provide first and last name. Is it to quiet down the thread to give the appearance that Comcast wants to keep the business? I'm giving it a week before I escalate and or dump Comcast like my sister did.
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10-18-2019
07:49 PM
See response from Customer Support. Send first and last name and let me know if you get reduction.
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I have had a Comcast account since 1998 and it keeps going up as I am forced to add features just to get a short term discount. My bill is almost $260 a month and there seems to no end in site for the increases. I think we have finally hit our ceiling. One of my family members finally axed Comcast and they wished they had done it sooner. It's unbelievable how they treat long standing customers. I think when they start seeing a mass exodus t hrn perhaps they will take a look at how to keep long time customers. I can't afford it anymore and it's sad because I have had daily calls and even door to door people trying to lure me but I remained loyal. However, I think that I may need to switch just to have affordable cable and internet.
Simone
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