I have been extremely frustrated as well. We moved from Maine to north GA last June. Ever since we subscribed to internet plus a few channels, plus we've already paid two bills, it ALWAYS tells me my credentials are invalid. I'm really wanting to upgrade, but it seems they don't want our money. We were told customer service was terrible. No excuse for that! Our little hometown internet company in Maine was outstanding! Now that I'm back to the town where I grew up, I'm highly disappointed.
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