I have tried to stream multiple episodes recorded between 8/1/19 and 8/6/19 and they all will do the same thing, no matter the device.
On a Roku TV *tried 3 different Roku models* the Stream Beta app will return a “Error. TVAPP 00306” error when attempting to play anything from the personal 20GB cloud DVR recording library. If you watch the same show live, it works fine.
On an iPhone or iPad, the “Well, that didn’t go as planned” error comes up. Once the same show is available on Xfinity Stream DVR (non personal recording) then the show will stream just fine.
On an iPhone on cellular data, the same “Well, that didn’t go as planned” occurs.
This is a confirmed Cloud DVR issue. I’ve scheduled a callback with the Tier III engineering team tomorrow to discuss this in hopes they’ll be some resolution. So far I have worked with Tier II and they had me uninstall my apps and they “remapped my username” or something similar to that was said. This didn’t help, nor did the typical “sending a signal to your modem/router” bit that is standard practice. I get it, that’s standard procedure and they want to fix this at the lowest possible pay bracket as possible but when I’ve located this same error message on this forum from last year *confirmed outage from 6/27/18 to 7/4/18 for 600+ customer accounts* and then it’s popping up again, I know it’s a code or CDN issue. Roku confirmed nothing can be done from their side and my mobile network proved this to be true as well. It’s incredibly frustrating that Comcast has this same issue recurring annually and it’s most likely due to the same code or network change as last time. Hoping this issues is resolved in very short order for myself and other users, as it’s frustrating to have no DVR playback availability.
I confirmed that my recording from 7/31/19 can be recovered and played without issue, my 8/1/19 recording and 8/4/19 recordings both experienced issues and so has every other recording until this moment. Good luck to those experiencing the same headache!
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This happened last year almost to the day. It’s beyond frustrating to rely on this service to watch recordings but yet here we are again. There was a change made on the evening of 7/30 or morning of 7/31 from what I can tell. Whatever happened last time with this, Comcast needs to fix it again. I am guessing it’s a certificate or data center migration issue. Frustrated to pay for services not rendered, requesting a refund of these services.
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