About FrustratedGirl3

I have the minimum required iOS 11.  As I’ve said, live streaming is now working on most channels, but not all....weird! ... View more

Actually, the local channels are working fine through the Xfinity Stream app.  It’s CNN (and maybe others) where today I noticed continued buffering issues. ... View more

I knew it was too good to be true!  While I had two good days without buffering, it started again today, BUT only on certain channels (or, maybe I’ve just been watching the right channels the last two days).  For instance, there’s no buffering problem on NBC, but there’s the same old stop and restart on CNN.  Any thoughts from the gurus both inside and outside Xfinity?     ... View more

Working for me!  With no fanfare, suddenly yesterday everything was working as it always has, but I didn’t trust that that would last so I hesitated to post anything.  Maybe we have a real fix!   Thanks to to all who contacted Comcast/Xfinity, and who posted - hard to ignore the growing chorus! ... View more

Working for me!  With no fanfare, suddenly yesterday everything was working as it always has, but I didn’t trust that that would last so I hesitated to post anything.  Maybe we have a real fix! ... View more

I agree with the previous poster.  It seems that many others have reached out for one-on-one tech assistance, only to be walked through a bunch of “solutions” that yielded no results - just like the suggestion that all that we need to do is re-install the app and clear cache and cookies.  Until there’s a proper diagnosis of the problem and a real solution, I don’t see any reason o waste my time jumping through a bunch of hoops with a tech who is merely guessing.  Please use this forum to update progress on finding a real and full-proof  solution. ... View more

Didn’t work for me!  I’m waiting to see if it works for others before seeking private assistance. ... View more

Me too! I started my own thread on this problem but I want to add my voice on this thread too in case Xfinity is monitoring. Please fix this! ... View more

Me too!  I started my own thread on this problem but I want to add my voice on this thread too in case Xfinity is monitoring.  Please fix this! ... View more

Good work! I'm sure there are many who are having this problem. I haven't even mentioned the related problem of not being able to use another app while trying to stream live tv (like when I want to hear the minimized tv stream but read a news feed). I used to do this all the time and now I lose the tv stream if I click on another app. If Xfinity is monitoring this forum, please fix this!! ... View more

Sadly, no. ... View more

Yes, it also happens on my iPhone, though I rarely use that device in my home to watch live tv.  And yes, I close all apps often and have powered off (and back on) to see if that helps, which it does not.  I haven’t tried deleting the app and re-installing.  Do you think that is the fix?  Any downside to doing that? ... View more

Thanks, Rustyben!  Unfortunately, the “stop and restart” happens whether I am in the same room as my wireless router or another room in my house.  Also, I run a Speedtest  regularly.  There is a decrease in download speed of 5.4 mbps from the test done before this problem started (no change in upload speed).  Is that enough of a difference to cause the problem I describe?  If so, what’s the fix? ... View more