Posted under INternet/Home Network as well...
In a nutshell, I need to broadcast both the 2.4 and 5.0 signals due to certain devices only accepting the 2.4 signal (Ring doorbell, smartplugs, etc).
After connecting some devices, I no longer have the ability to access the network. "Cannot connect to this network" is the error I receive when I atttempt to connect my computer to the 2.4 network. "Unable to join the network" or "invalid password" when I attempt to connect my phone (password is correct). Also, when I broadcast 1 network, my ring doorbell NEVER connects.
I have swapped modems 4 times now, attempted to bridge the network via a separate router, and have searched endlessly for a cause/solution. Any assistance would be great! Thanks!
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I have been having the same issue with my wife's S9+. When they announced you could BYOD, I immediately went to my local store where they continued to get a "incompatible technology" error. Apparently, they were not successful in brining over any Samsung devices that week.... store Reps were all cool and said, "yeah, I guess we're not ready."
Fast forward about a week when we were dropping off a bad modem and we asked if the issues have been fixed.... one Rep (store front greeter) claimed there never was an issue so we went through with the process again, only to be told, "yeah, we're getting the same error."
Now, the Rep I worked with directly did some research and made some calls and it turns out this issue is only for Samsung phones purchased directly from Samsung. Apparently, all IMEI numbers from the other cell providers (Verizon, Sprint, etc) were brought over but Xfinity for some reason did not bring over the IMEI numbers for Samsung phones that were purchased through Samsung. It is now a known issue and they are waiting to load all of the IMEI numbers. Once they do, I have two separate Reps that will reach out to me. I'll update here once I get any kind of resolve.
Hope this helps!
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