I agree .One time I contacted customer service .they kept telling me to hold reset for 30 seconds on my gateway . NOT a good idea. They also said insert a pen tip into a non existing hole. It's really disappointing that most customer service reps over the phone are convinced that all their customers are dumb.They don't even listen to their techs when techs says mainline needs to be fixed because the guys in the office thinks problems would be seen in office but that is not true. They can't see the data coming and going from the mainline to house if it too high or too low. Most of the time better to do typed customer support online. Port forwarding this new way is poor .I can't even set it up cause my device shows in listed devices but won't show up in the list of devices for port forwarding page..
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