I recently upgraded to the 1000mbps internet, however this was happening with the 300mbps as well. I have called support and had techs come out twice to try to fix the issue. I have the XB6-T internet. I am only home on the weekends typically and have started to record the outages that occur. It typically disconnects between 1-5 minutes and then reconnects, this happens once per 30-60 minutes. I saw a similar issue on the forum and attempted to by a router and change the modem to bridge mode. That did not help with the issue. All cables are connected and good. I am not sure where to go from here.
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