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About ComcastTito
since
07-18-2019
09-04-2019
ComcastTito
Official Employee
24
Posts
9
Kudos
5
Solutions
09-01-2019
03:55 PM
Hello @sempercliff, thank you for reaching out with your issue on the forum. Are you still receiving this notification on your device? I have not seen this case before. If the problem still persist, I would like to take a closer look to see if I can find a fix. First I would like to take a look at your account to make sure everything is reflecting correctly. If you can please send me your account information in a private message so I can investigate further. Also, if possible can you send me a screen shot of the notification your are seeing for reference? I would appreciate it. To send a private message, first click on my name "ComcastTito" and then click on "send message".
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09-01-2019
03:34 PM
@JustGtnbye Thank you for reaching out. Are you still having issues porting your numbers over? If so, I would like to take a closer look for you and find out what is going on. Please send me a private message with you account information and the numbers you are trying to port over, and I will investigate. To send a private message, first click on my name "ComcastTito" and then click on "send message".
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09-01-2019
02:31 PM
Rick13611 Thank you for reaching out to us through the forum. To answer your question, the increase in the line access fee for customers who cancel all other Xfinity services (Internet, TV, and/or Voice) applies to everyone. 1st and 2nd generation customers will pay a $20 fee per month per line moving forward.
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08-31-2019
04:38 PM
1 Kudo
Hello @roopss, thank you for reaching out. Unfortunately there is no way to add the IMEI to our database to make it compatible. All S10s at the moment are incompatible for BYOD with Xfinity mobile, and there is no way we can bypass this. Hopefully in the near future they will become available to bring over. I apologize for any inconvenience.
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08-31-2019
04:19 PM
@Ramirez0212 @Christina352 Thank you both for reaching out with your concern. This is not a valid Xfinity Mobile number and I would not provide any information to anyone calling directly from that number. Xfinity Mobile does not make direct calls to solicit phone purchases. I reported this number to our fraud team to investigate. Thank you for bringing this to our attention.
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08-23-2019
08:16 PM
1 Kudo
Hello @JimC52, thank you for reaching out on the forum with your concern, we appreciate it. There are 2 main points regarding voicemail for newer android devices with Xfinity Mobile (such as Galaxy A50, Samsung S10, Note 10, etc).
1. New android devices will use the default voicemail app that comes on the phone now and going forward. The Xfinity visual voicemail app is not compatible with the A50. That is why the app will not work on your device. The LG device that you mentioned might be an older model that is still compatible.
2. The native voicemail app for android devices does require mobile data to be on in order to retrieve voicemails. It will not receive any voicemails through the app with just wi-fi being on and data turned off. The Xfinity visual voicemail app did have the capability of getting voicemails without data turned on. Unfortunately data will be required on the native voicemail app.
You can always dial *86 to listen to any voicemails as well, and it will work with wi-fi only.
I hope this clears up your concerns, and please feel free to reach out directly with any questions.
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08-08-2019
05:42 PM
Hello @busterphysic, thank you for reaching out on our forum. Unfortunately at this time, if your Samsung S8 has "U1" in the model number, it is incompatible with Xfinity Mobile. Hopefully BYOD will be available to these devices in the near future.
I would be happy to double check your device for you though. Just send me your account info and the IMEI in a private message. To send a private message, first click on my name "ComcastTito" and then click on "send message". Thank you and I apologize for any inconvenience.
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08-07-2019
01:14 PM
Hello @Kevbo211, are you having issues activating your apple watch? If so, I would like to assist you with this. Please send me a private message with your account and device details, and I will work on it to find a resolution. To send a private message, first click on my name "ComcastTito" and then click on "send message".
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08-06-2019
07:19 PM
Hello @kythri,
At the moment, we do not have a time frame on when (or if) the iPad mini 256gb will be available through us. You can check our website at https://www.xfinity.com/mobile/ for any updates or new devices available.
Please feel free to message me with any comments or concerns.
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07-31-2019
05:24 PM
2 Kudos
@Arcanux I apologize for any confusion. When I mentioned devices purchased from a third-party retailer, phones purchased directly from Samsung are also included and considered "third party". To reiterate, Samsung devices that were not purchased through a carrier/service provider are third-party devices.
Any Samsung devices with "U1" in the model number are not compatible at this time.
I hope this clears up any confusion.
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07-31-2019
04:04 PM
Hello @jizor2209, I appreciate you reaching out with your concern and would love to help out.
So technically a BYOD has to be performed when adding a new line. We can't do it on an existing line. But I may have a work around that I would like to try for you. Did you already purchase the iPhone XR from best buy?
If so, please send me your account info, phone number, and IMEI of that device in a private message and I will investigate this further for you. To send a private message, first click on my name "ComcastTito" and then click on "send message". Looking forward to hearing from you.
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07-31-2019
01:57 PM
Hello tm772, I am sorry to hear you are having issues making and receiving calls.
A good troubleshooting is to reset network settings on your phone by:
Tapping Settings > General > Reset > Reset Network Settings
If the problem persist, I would like to take a closer look at your account. Please send me a private message with you account info and the phone number you are having issues with. To send a private message, first click on my name "ComcastTito" and then click on "send message".
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07-31-2019
12:47 PM
2 Kudos
Hello everyone,
I wanted to apologize first and foremost for any issues you experienced trying to bring over your Samsung devices. Some customers were not successful in performing a BYOD and received an "incompatible technology" message.
I received confirmation on why this message was occurring. Open Market Samsung devices that were purchased from a third-party retailer, such as Best Buy, and have a model number ending in "U1" are NOT compatible with our BYOD program at this time. As of now, there is no time frame on if or when they will become compatible.
If I receive any updates, I will post here. Again I apologize for any inconvenience, and please feel free to message me if you have any questions.
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07-27-2019
12:56 PM
Hello d_abravanel, sorry to hear you are having these issues with your voicemail. It might help if we re-provision your voicemail from our end. I would like to assist you with that. Please send me your account info and the number associated with this device in a private message. To send a private message, first click on my name "ComcastTito" and then click on "send message".
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07-26-2019
09:46 AM
Hey Albinosanta, since nothing is working so far, I would like to look into this issue for you. Can you send me a private message with your account info and the phone number associated with this device so I can investigate? To send a private message, first click on my name "ComcastTito" and then click on "send message".
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07-25-2019
02:34 PM
Hello Lynn7070, I am sorry to hear you are having issues receiving text messages. I would like to get more info in order to assist you if you are still having the same problem.
Is the issue just with receiving messages? Or are outgoing messages and calls affected as well?
One troubleshooting step you can try is performing a network reset from your phone settings.
If the problem persist, please send me your account info through a private message and I will investigate this for you. To send a private message, first click on my name "ComcastTito" and then click on "send message".
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07-25-2019
12:38 PM
Hello skarps, I am sorry to hear we could not get your Samsung S9+ activated at the store. I would like to look into this issue for you to come up with the best solution. Please send me your account info and the IMEI of the device in a private message. To send a private message, first click on my name "ComcastTito" and then click on "send message".
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07-25-2019
12:19 PM
Hello Albinosanta, a good step to try would be resetting your "network settings" on your phone. To perform this just go into settings > General management > Reset. Then tap Reset network settings. Please let me know if this helps!
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07-24-2019
12:05 PM
Hi nunupi11, I would like to look into your request and find out the best way possible to unlink your 2 accounts. Please send me your name and account number in a private message and I will look into it for you. To send a private message, first click on my name "ComcastTito" and then click on "send message".
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07-23-2019
06:56 PM
1 Kudo
Hello Missreddgirl, to give you more info, just like MEGEDH mentioned, from a technical standpoint the device will work just fine. The line will continue to have normal functionality. From a policy perspective, we do not support an unsolicited sim swap, which is what this would be considered. What that entails, you will not be able to make any changes on that specific line. For example, switching from by the gig to an unlimited data plan. If you have any further questions, please feel free to reach out here or in a private message by clicking on my name "ComcastTito" and then clicking "send message".
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