I was able to activate the watch on go-live date, it looked like it activated - but now i'm seeing in the watch app it spins on "activate" and then fails to activate cellular. If i walk through the steps again - eventually i'll hit an Xfinity Mobile page that tells me the watch is already linked to my account and to call in to get it working.
So - i called in and this was the result:
1) Sir - you can't activate a watch with us, it's only iPhones
2) Ok - we got through that - Sir, you'll need to contact apple care
3) Ok - we got through that - Sir, you actually have to go in and turn on bluetooth (ugh)
Ok - so that was just some of the fun above ... at the end of the conversation I was told the following:
- You have to go into a store to activate the watch
- They (from the phone) are unable to remove the watch I activated on my account, as I have to go into the store to remove lines
Anyone else having similar difficulties? Love the costs savings - but it's very reminisent of dealing with back in the day comcast technical support, and got no value from trying to call in to find out more information or get anything resolved.
... View more
