About leporaj

leporaj · ‎07-12-2019

I spoke with some internal resources for Xfinity Mobile around the experince of back and forth with support and the supportability of BYOW. The good is - it's definitly a supported scenario and one that they are commited to working. They realize there are some gaps with customer support understanding current state and the ever changing world of supported vs not supported. There are also some hard technical concerns around prior activations for Apple Watches with other carriers, as the person above mentioned. At the end of the call I provided some overview and video of the process we all seem to be experincing. They are working hard to resolve the activation issues, and hope to help address the knoweldge gap around where service reps should be directing these issues to for either self resolution or xfinity aided resolution. Once I speak with one of the technical managers to help address this exact issue, I'll post here! They also mentioned they'd queue in marketing to address this thread shortly.

leporaj · ‎07-11-2019

so - its not great to see we are all experincing these issues, but it's comforting maybe that we aren't alone. Definitly points back to a larger issue that Xfinity Mobile should be addressing with consistency and focus in supportability of new feature launches. Seems we are all in the same state - BYOD in line with requirements from Xfinity Mobile and all failing to activate / yet no direct support or feedback in direction from multiple Comcast support outlets. Now ... how to fix that and resolve our issues ...

leporaj · ‎07-10-2019

yea - it's pretty frustrating. I was actually able to complete the BYOD setup on the launch date ... it said it was all good, i just didnt depart from my phone to test it until recently and I noticed it didn't really work. The back and forth between phone / store / phone is the frustrating part. They've got to have a source of truth to troubleshoot and know from. I was going to self enroll again - but as of now the store nor the phone can remove it from my account, and the phone (when i say phone i mean calling in) actually told me i needed to call Apple to resolve (smh).

leporaj · ‎07-10-2019

I was able to activate the watch on go-live date, it looked like it activated - but now i'm seeing in the watch app it spins on "activate" and then fails to activate cellular. If i walk through the steps again - eventually i'll hit an Xfinity Mobile page that tells me the watch is already linked to my account and to call in to get it working. So - i called in and this was the result: 1) Sir - you can't activate a watch with us, it's only iPhones 2) Ok - we got through that - Sir, you'll need to contact apple care 3) Ok - we got through that - Sir, you actually have to go in and turn on bluetooth (ugh) Ok - so that was just some of the fun above ... at the end of the conversation I was told the following: - You have to go into a store to activate the watch - They (from the phone) are unable to remove the watch I activated on my account, as I have to go into the store to remove lines Anyone else having similar difficulties? Love the costs savings - but it's very reminisent of dealing with back in the day comcast technical support, and got no value from trying to call in to find out more information or get anything resolved.

About leporaj

Re: Activating Apple Watch - any one else having issues? Advice

Re: Activating Apple Watch - any one else having issues?

Re: Activating Apple Watch - any one else having issues?

Activating Apple Watch - any one else having issues?