Hi all, I would like to offer my apologies for the delay in this issue getting resolved. I understand the impact this may have had over the past months, but the teams have been working on this.
For customers with xFi Pods, the issue is resolved. If you are still seeing this issue please let us know and we can investigate.
For customers without xFi Pods, the issue is in the process of being fixed for each Gateway model. Customers with an Arris 3482G should see resolution over next few weeks.
I will provide updates on the other Gateway models when available.
Are there any more updates on this? We are still experiencing this issue and as others have stated, it is very frustrating when you are a parent of young teens. Thanks.
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