This is to the community. Has anyone started using the wireless package that uses the Xi small boxes?
From the the start of the install, we’ve had nothing but trouble with it. Then initial tech came out and said that we have to perform the “go to on-demand movie first, then go to live channel from there” trick...until Xfinity sorts out the trouble. I had been working with a customer service specialist on here to help solve, as he thought this was an incorrect statement from the original tech. Eventually they sent out a different tech only to be given the same story...that it’s a nationwide issue. So in the meantime, in order for us to watch live TV, we have to first start an on-demand movie then finally we can go to a live channel. Does anyone else have this issue? I’ve seen similar older complaints, but the solutions were never posted, if any actually were solved.
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We recently moved to a new house and Xfinity did a partial new install, which included a new version of a modem/router and new wifi-based TV boxes (smaller than the X1 DVR/box we used to have). Something that kept occurring is that we would receive error messages (varying error XRE #s) saying we would have to restart the system. The Xfinity residential service tech came back out and said that this is a common situation with 'the new system'. He simply instructs customers to first start a free on-demand movie, then attempt to tune into a live channel.
I take it this should not be a permanent fix. The tech said that this will happen until Xfinity works out the kinks with 'the new system'. Is there a permanent fix for these extra steps?
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