I too have the identical problem.
with three late model Samsung TVs, each has the same issue of not streaming select channels (I.e. 805, or 806). But other basic channels like 804 stream as well as other channels in the package.
while at home, I can stream 100% of channels in my package on an iPhone and iPad. Therefore, the issue is limited to the Beta stream app.
For one tv, I get Error TVAPP-00281. For another tv, it is Error TVAPP-00148.
since June 1, I have put 7 calls spanning 4 hours of talk time and each time the ticket quietly gets closed out without a call to me. When receiving calls, tickets get closed out with a reason code that “customer not available”. There is a clear software issue.
Has as anyone had success getting a ticket placed with resolution?
Funny as it sounds, I had a tech on the phone suggest sending a refresh to the box! I suggested that with the streaming technology that is like suggesting an oil change on an electric car... I can’t get to people that can take action and hope someone can share how based on having better success than me.
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