I went from 90% full to 9% full. Customer service seemed to imply that this was a unique situation. Rep suggested to me that maybe I never recorded the shows. Then suggested that the system would delete a show to make room for another - yet we lost dozens of shows. They sent a service tech out who found over 9000 modem faults, and corrected some other issues, but told me that he had no idea why our recordings would delete themselves.
If this is a known issue, then why doesn't customer service have a clue (including the rep after it was escalated)? Any help?
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