This same exact same thing happened to us!! We had about 75 shows just "disappear" b/c of Comcast. All of them were shows recorded prior to Dec. 31st 2018. Most were shows for our kids and some of the Holiday shows were 4-5 years old. I have called many times now and I think Comcast just gives me an answer to get me off the phone. Originally, they told me they did a system upgrade in the area and they were still working out some "glitches" but the shows would return soon and I should keep cheking. Well, that was 4 mohths ago. Comcast has the worst customer service of any company I know. I'm paying for a service (DVR) that I am not receiving. I think it is time for eveyone to "cut the cord" with Comcast, it is not worth the money any more when there are so many other options.
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