I recently returned equipment and only one of the 2 cable boxes has been scanned as returned. This has been a few weeks now that I watied for the second. The main multi-room DVR was scanned as returned but the small satalite box has not been. I have had problems with returned equipment before with comcat including a case where they sent me to collections but I won because I kept all my paperwork and photos. Because of this bad expeirence I did the same and have multiple photos of all the equipment I returned including all bar codes and serial numbers.
Upon closer inspection I found the serial number of the XiD-P box listed on my return page does not match the serial number of the box I returned. On the return status page it has a serial number begining PADxxxxxxxxx. The XiP-D box I returned has a serial number beinging PAMxxxxxxxxx.
I would like this to be taken care of before it becomes a problem. Please direct me to the right department to resolve this. Below is a photo of allthe equipment I returned. I can provide addtional photos of all the bar codes and serials numbers as well. Thanks for any help.
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