I just spent an hour on hold waiting for tech support. I was told that my insignia roku smart tv is not supported by the xfiniti stream app. According to tech support on 5/22/19, only LG and Samsung roku smart TVs are comparable. This is contrary to everything on xfinity’s website and what I was told when I signed up. There was no mention of excluded devices. I am getting this same error message when I try to connect. Roku (Error createDrmSession.403-102) Nobody seems to be able to help and this is very frustrating.
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