I think I have zeroed in on the problem. Backblaze.
I'm willing to accept that for the moment, and have shut it off to see what happens.
BUT, assuming that is what it is, I've had BB for probably 8 years. I don't know when the Comcast policy went into effect, but I have most certainly had BB in place and backing up drives for that entire time.
How do we blow through the cap THIS month, but never before? I have NOT added any new mega storage drives, and, the hardware and backup system that is in place today (May 25) is the same thing that was in place 30 days (April 25), 60 days (March 25), and 90 days (Feb 25) ago. Yet in those months we used 1gb, 9gb and 5gb.
I'm a data backup redundancy freak, so I have multiple redundant physical drives, I use Dropbox and Backblaze for the ultipate backstop. But that is NOT a new arrangment. It's been in place for several years.
Signed "Willing to be wrong but very confused"
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I have called the customer security folks twice. This is what I’m instructed to do. Run a virus scan. Done. No viruses. Rename the networks and change passwords. Done. No change. Turn off devices and turn them back on one at a time. Done. No change. Turn off the modem completely. Done. It still leaked 9gb over night.
The second time time I told the guy that the modem was new in the last two weeks and suggested that it might be defective. He argued with me about whether or not it was really “new,” and when I told him that’s what the Comcast installer told me, he said I had no way of knowing and that I was “just guessing.” I hung on the obnoxious useless twit.
Between 5:16 pm on May 23 and 12:35 pm on May 24, the xFi app showed usage going from 1239gb to 1332gb. That’s 97gb when, for all but about 5 hours of that time, the house was asleep or empty with family at school and work. During that 5 hours, we watched two TV shows. In the three prior months, we used 5gb, 1gb and 9gb. We have never exceeded 10gb since Comcast started limiting.
This is YOU Comcast, not us. So what are YOU going to do bout it?
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So all of a sudden my net usage has blown through the roof. Got a warning two nights ago at midnight that we were at 80%, then another one at 6am the next morning saying that we were at 100%. Since then it has gobbled up another 75gb doing nothing that I can tell. Our normal monthly usage is less than 10gb. I downloaded the Xfi app, and all that tells me is that usage is climbing; it does not identify how much each device has actually used over a window of time. In the last 24 hours, all we have done is watch a basketball game and a streamed tv show.
So I paused everything and changed the network names and passwords, and it is STILL gobbling data. I even unplugged the modem last night from midnight to 8am, and woke up to find that it had used another 5gb, though I suspect that it takes the monitor some time to catch up to the usage, i.e., not real time. I have reintroduced devices one at a time and I cannot discern any particular pattern.
Theories? All I can think of is that the modem has gone rogue.
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