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About Trogdor469
since
05-16-2019
05-19-2019
Trogdor469
New Poster
5
Posts
0
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0
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05-19-2019
03:47 AM
I did another speed test and now I am getting 175-180 mpbs. My internet seems to be working fine now. I noticed on the logs for my modem that I was getting alot of no ranging response t3/sync error/t4 messages that ended on the 16th after the cable was replaced. Thank you for your help.
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05-19-2019
03:00 AM
I have sent you a PM.
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05-17-2019
01:46 AM
I have also tried being directly hardwired to the modem with the same issue. Normally I have a r8500 router connected to the modem.
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05-16-2019
02:14 AM
Channel ID
10
9
13
14
15
16
17
18
Frequency
549000000 Hz
543000000 Hz
567000000 Hz
573000000 Hz
579000000 Hz
585000000 Hz
591000000 Hz
597000000 Hz
Signal to Noise Ratio
37 dB
37 dB
37 dB
37 dB
37 dB
37 dB
37 dB
37 dB
Downstream Modulation
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
Power Level
The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading
9 dBmV
9 dBmV
8 dBmV
8 dBmV
8 dBmV
8 dBmV
9 dBmV
9 dBmV
Upstream
Bonding Channel Value
Channel ID
2
1
3
4
Frequency
29400000 Hz
35800000 Hz
23000000 Hz
16600000 Hz
Ranging Service ID
12919
12919
12919
12919
Symbol Rate
5.120 Msym/sec
5.120 Msym/sec
5.120 Msym/sec
5.120 Msym/sec
Power Level
36 dBmV
37 dBmV
35 dBmV
35 dBmV
Upstream Modulation
[2] QPSK [1] 32QAM [3] 64QAM
[2] QPSK [1] 32QAM [3] 64QAM
[2] QPSK [1] 32QAM [3] 64QAM
[2] QPSK [1] 32QAM [3] 64QAM
Ranging Status
Success
Success
Success
Success
Signal Stats (Codewords)
Bonding Channel Value
Channel ID
10
9
13
14
15
16
17
18
Total Unerrored Codewords
2108091777
2108108705
2108099997
2108116800
2108084342
2108085418
2108086537
2108084096
Total Correctable Codewords
20
2
0
7
43
24
80
433
Total Uncorrectable Codewords
666
522
597
607
677
700
729
627
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05-16-2019
02:11 AM
I have 125 mpbs service. I am now getting 15-20 mpbs. I noticed 2 weeks ago that the box the line goes into was left open and flags were placed near another service box in the yard.
I used this to test the speed FYI https://speedtest-beta.xfinity.com/
I had a tech come out and replace the line, which fixed my packet loss issues (rubberbanding in games-unplayable). I however am still not getting the rated speed. Normally when I download it would be at 10 mb/s, but am only able to peak at 2 mb/s. I still am getting 15-20 mpbs on the speed test. I have no clue where to go from here short of canceling service. I am using a SB6141 arris motorola modem which I own and was on the list of accepted modems. Added a photo of my modem info at the bottom. If there is anything else needed to troubleshoot this please let me know.
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