Our household has been having intermittent phone problems for 3 days without being able to get a technician out to correct the problem. For the past three we've been having no phone service on an intermittent basis - no dial tone and all calls go straight to voice mail.
None of their troubleshooting efforts have worked and they are just repeating the same steps I took and which they ignored when I told them this.
The reps have been condescending and rude - I don't need to have my name repeated back to me in every sentence - it's really annoying and when I told them they could stop they just keep doing it.
Because after 60 minutes of repeating the same steps over with no results they refused to send a technician out because I would not disconnect and carry the entire base station upstairs to plug into my internet router, saying I refused to complete troubleshooting and when I asked to speak with a manager that request was ignored.
I have always been disgusted by the blatant liberal slant of their news and now when I have service like this coupled with paying over $300 a month any other provider is looking better and better.
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