I’m having the same problem intermittently for a while now. I haven’t tried using the parental controls feature but it was a problem when I just tried to troubleshoot a disconnect. I’ve been working on my laptop all day. All of a sudden, it disconnects from VPN. So I start investigating, the computer says it’s connected to Wi-Fi but no internet. Cell phone is working fine. I pull up iPhone app and it says the laptop is not connected. My iPhone is also not listed as connected even though it so obviously is. While I’m doing this, randomly the laptop gets back online. But there’s no update to connected devices on the XFi app. I did nothing but literally just wait. It is frustrating if you can’t actually rely on whether a device is connected or not.
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