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About sfstephb1
since
04-08-2019
04-10-2019
sfstephb1
New Poster
4
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04-10-2019
01:12 PM
Hi, yes I am using the correct user ID. I used the link to check and also have spoken to a couple reps about this problem which they don't have in their script so they are unable to help. When I log in there are two accounts one active and one inactive. I always try to log in during Watchathon. I can do it on the phone app but that's pretty small for enjoyable watching. I'm not super hopeful but it would be amazing to get this solved.
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04-09-2019
11:29 AM
I sent you a private message. Thanks for your help.
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04-08-2019
11:10 PM
If only that would help. Your billing agent did not know what this meant. I explained this and explained everything I've read in the forums. They would not let me speak to anyone else, i.e. a supervisor who might understand this request. So he let me go without helping me.
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04-08-2019
10:41 PM
I'm frustrated that I can never watch TV on my computer, only on my iPhone which is way too small to enjoy it. I cleared cache cookies and browsing history. I talked to a rep who wanted me to shut down my computer but my computer has been recently shut down and this problem has always existed since I got wifi hooked up again. I also tried on different browsers and both had the same error.
I saw in the forum where a rep said the problem was the person had two account, which I do too. The phone rep could not help me so I'm hoping this might be solved here. If not, I'll just skip the TV benefit of having xfinity in my home again.
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