Totally agree, Gwen. We picked XFinity for the cheaper rate but if we had known they didn't have Nick Jr. in HD, we probably wouldn't have done the switch to be honest. Nick Jr. is habitual for my 3 and 1 yr olds and I can't believe we have to stream the HD content from XFinity's own app to circumvent this. Calling, chatting and emailing yielded three different answers, none of which was a solution. Bah.
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I'd like to add my hat to the growing numbe rof people outraged by the fact that while Nick Jr. HD is offered by almost every other cable provider, XFinity has apparently decided not to provide this service with all of the other HD content.
Note: Full disclosure, my wife nd I just switched over from FIOS yesterday. We were customers for years but they could not figure out why our picture was freezing at regular intervals and some other fun.
Of course, our 3-yr old and 10 mos old watch Nick Jr HD every single night for the Bubbleguppies and Abby Hatcher shows. We were told Nick Jr HD would be included when we signed up with XFinity, but lo and behold, it's not. In chat, an XFinity rep told us it was a box issue and they could send a tech out. On the phone, XFinity told us it was "weird" we weren't getting it and that the fact that there were two Nick Jr channels would seem to indicate the HD one was coming, date TBD if at all. In several message boards, people have reported this hasn't been an option for years. I have to be honest, there is seemingly no reason why such a popular kids channel is not available, and we now have to use XFinity's OWN APPLICATION to get streaming Nick Jr. HD to the TV via a Chromecast as a workaround )and we can't record those). What the heck is going on here? Is XFInity getting Nick Jr. HD...ever? Or should we just switch back?
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