I do have my own modem (Motorola MB8600) and have had it connected on my account only to wake up and see that it was completely deleted from my account the next day. Called in twice to add it back on and twice it was deleted from my account.
After the frustration, I went to the Xfinity store and just picked up a gateway ( TG1682G) thinking all my issues would be solved. Nope. On the activation site I would get a "Sorry, we can't find this device" which is when I made my last call and eventually I was online. Hung up with the lady I spoke with at the call center and then I realized I forgot to check my speeds which is when I noticed how horrid the speeds were.
After some troubleshooting, I thought I'd try the bridging mode on the xfinity gateway ( TG1682G) with my own router and here we are. :)
First couple of days, not so great.
I will be giving xfinity another call eventually to see if the gateway ( TG1682G) has to be reprovisioned or exchanged for another.
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