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About Apesbrain
since
03-25-2019
04-01-2019
Apesbrain
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03-29-2019
02:01 PM
It's a known problem:
https://forums.xfinity.com/t5/Non-X1-Service/xr2-remote-not-working/td-p/2820714
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03-27-2019
03:56 PM
I can configure the XR2 to operate my old Magnavox tube TV and xfinity digital adapter, but shortly later after pushing VOL or CH a few times the remote freezes and the "All Power" light turns solid red. The only way to get it working again is to remove/replace batteries. I've tried the remote "reset" described online at Comcast, but it does not fix the problem.
I've returned to Comcast local office and gotten a new XR2 due to this issue, but the problem persists.
What might be causing this and how can I remedy it?
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03-26-2019
02:15 PM
Yes, I printed it on card stock and put it by her chair but it's not completely solving the problem.
I've ordered one of those simplified remotes (only volume, channel, and power) available on Amazon and that should help. Restricting the available channels to favorites would be best. I have FiOS at home and it allows this.
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03-25-2019
01:27 PM
My elderly mother recently upgraded TV service from the older "Comcast" system which she'd had for many years to the current "xfinity/xfi" system. She is having issues getting used to the new remote. I managed to set up "Favorites" for her and set the Guide to show Favorites, but she is not able to reliably use the Guide. Typically, she changes channels via the "CH UP/DN" button.
Is there any way to set things so that using the remote "CH UP/DN" button it only cycles through the Favorites? That would go a long way toward making things easier for her.
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