I just bought a Roku premiere and after adding the HD Technology Fee to my monthly bill I don't see the HD channels. I called Xfinity and the sent me to the advanced technical support department to troubleshoot the issue. After hard resets, modem resets, etc... NOTHING displays my HD channels on the Roku. On my phone, computer, etc... the xfinity stream apps work perfectly. On the Roku nothing.
I decided to see if it was my particular Roku so I returned it and got a new Roku Premiere Plus (3921RW) and had no luck what so ever.
The only thing I can think of is that the HD technology fee hasn't been on my bill for an entire cycle yet. Please advise.
... View more