Following up, as it is still happening regularly and still very much a pain. Reinstalling the app/turning off for 2 minutes, or even completely RESETTING the Roku and setting it up again does nothing to fix this issue. Also the latest app update doesn't address this. I have the latest version of ROKU ULTRA that is compatible with the Xfinity app. Now we have noticed that sometimes we are using the app, then hit the home button, and then try to launch it again a few seconds or minutes later, and the app gets into this state.
Is there ANYWAY to troubleshoot this? I can try to collect logs/etc, but there doesn't appear to be any way of doing that from the app or the ROKU. I have a regular streaming subscription and we only use this device. I also made sure to look through the phone app that only the ROKU connects to the streaming service from our account. PLEASE HELP!
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After 3 or so days, the Xfinity app on our Roku stops working. The app opens for a second or so, shows what appears to be the "Getting Started" page as if we had just installed it, then closes (or crashes). Each time this happens we have to reinstall the app and re-authorize, and go over the whole setup steps again. Is there any way someone at Comcast can diagnose this problem? It's extremelly annoying having to reinstall the app this often to get around this horrible bug.
Please help! Thanks.
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