But the CM info is correct.
That said, this AM everything is working. All streaming devices are working, the TV boxes, and the phone. Apparently all that was needed was an overnight refresh in my case.
I am good to go - Comcast people monitoring this website, PLEASE don't change anything at my end.
Also it would be a great service to ALL the people that encounter this issue (there are many webhits on the 403-102 topic); IF the Comcast front line support people quickly suggested that ONLY an over night cycle was required before we consumed so much of thier time running down futile tasks.
Good luck to the next guy!
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Hello, Exact same issue as everyone on this link. Upgraded personal approved cable modem to support triple play (voice) and after the successful installation of the TV boxes and the modem; the streaming AP quit working on ALL previously working streaming devices (Roku TVs, Roku sticks, phones). Also note that now a second 'ghost' cable modem has appeared on my account. Inaffective Comcast support that degraded in quality as I was escalated through the 3rd level of support, their suggestions (multiple uninstall and reinstalls of the AP, modem resets, etc) proved to be useless and now total frustration. Comcastella you seem to be the real expert on this topic as it seems to a Comcast system SW issue that can only be resolved by re-provisioning the cable modem/ or account. Can you please provide a suggested approach to me and others like me to improve our Comcast experience? Thanks!
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