I applied for seasonal hold on April 4th through the website. Now I got a full bill. Today I tried to solve it calling Xfinity, but never got through to an agent. The options do not fit my problem. The hints to the app or online information or messages to my us phone etc. do not help either. So I tried through the chat (India) but they were not able to help me, besides telling me that my account is not on seasonal hold (took them more than 20 minutes to find that out). I even send them a hard copy of the application for seasonal hold, that i saved for my file. Solution was: Call Xfinity, we can not help.
Call back doesn't work because I am in Europe with a non us phone number. So I called Xfinity again. After being walked through the menue several times requesting talking to an agent I was never connected to an agent and finally the automatic voice hung up on me. I need to talk to somebody from the billing department.
I truly understand the situation like working from home for agents is unusual, but still somebody should be there to reach by phone, what can I do?
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