My problem might have been differnet, and might have been an isolated case. I was able to get my problem resolved via support on Twitter. Required support person to do something on their end to the DVR and for me to manually re-boot the DVR and all the cable boxes. I never would have suspected my cable boxes had anything to do with live tv in Stream app.
I can't access it at all. Error just says something went wrong. Please try again.
the odd thing is the streaming app is on my home screen after I install but if I go to my iPhone settings and scroll down to see all my apps it isn't there????
@gentzy I reccomend you provide a more detailed description of the problem you are having, and the steps to reproduce the issue. Are there any error codes? Are you able to provide screenshots of the "something went wrong message".
I highly doubt there is a problem installing the app on your device. As you said the app appears on your home screen. And it is normal for the app to not appear right away in the iOS settings app, sometimes it will appear only after the app is launched and requests permission for location/notifications etc. Also note it would be under "Stream" and not Comcast or Xfinity in the iOS settings app.
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I'm also have trouble with the stream app on my iPhone 11. I've been getting the error code "Playback Issue :: TVAPP-00261 A DRM error has occurred. Please try restarting this video stream." This doesn't impact the TVGo channels, I'm able to stream those just fine.
It starting happening off and on on May 2nd, and now continously getting that error since the early AM on May 3rd.
Also the Roku app isnt working, it just goes to a blank screen when selecting a channel but no error code pops up.
It is still happening on the latest iOS app update v18.104.22.1684.
This is happening on multiple devices, with different logins under the same Xfinity account. Getting the same TVAPP-00261 error on my iPad. On my laptop via Chrome, I get an error "This video cannot be played We've run into a problem while streaming Airdate: 5/4 (Error TVAPP-00281)"
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