This solution worked for me too! I have an android phone with OS version 7.1.1 and before reading your solution I called Comcast, spent 45 minutes with them and followed all their troubleshooting steps with no luck, fortunately, the call dropped. After that, I followed the troubleshooting guide posted on the HBO GO web page with no luck (I cleared the cache, uninstalled the app, installed it again and deleted the cookies). After following the instructions posted here I was able to log in!
P.S The error message I was getting in the app after selecting Xfinity as the provider was:
We're having trouble verifying your access to HBO GO with your TV provider.
If you continue to have this issue, contact your TV provider for assistance.
@Dan3039 wrote: After 4 months I was finally able to log in to HBOgo. I'm not sure if it was this specific process, or Comcast finally did something after denying it being their log in portal issue for the last 4 months of taking on the phone. Here was the situation for when I was finally able to get it to work : Please try to replicate my results. Already logged in to Comcast email on Chrome on mobile phone. --- Opened HBOgo in Google chrome on galaxy S8 phone, it defaulted to the mobile version which prompts to open in the HBOgo app on the page. I selected under the chrome settings to request the desktop version. Selected to sign in from the HBOgo drop down. Selected Comcast xfinity. It gave me the option to open with the HBOgo app, Google Chrome, or the mobile internet app. I selected the HBOgo app, and for once it actually worked where it showed me logged in within the app for the first time in nearly 4 months. Good luck since Comcast doesn't seem willing to admit it's an issue for all of us.
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