About UnhappyExATT

UnhappyExATT · ‎08-14-2019

Good luck with that

UnhappyExATT · ‎08-13-2019

My wifi assist is off and I called all tires of available support including techs at the house. Most of us here tried it all. Read the whole thread, it’s I believe 2 years old or close to it. NOTHING WORKS. You can stop wasting your time. What’s absurd is that this company can still pull clients in, and not disclosing that their product does not work properly. It should be clearly stated when signing up or buying their IPhones that if you plan on using WIFI calling feature, you will have problems. How is this legal is beyond me.

UnhappyExATT · ‎08-13-2019

It doesn’t matter what modem which Iphone. Same thing. It’s 100% xfinity’s problem. I’ve been dealing with this for almost a year and tried everything and checked everything. Nothing has worked for me to solve it. Seems like they aren’t even trying to do anything

UnhappyExATT · ‎08-07-2019

There is only 1 thing you can do to fix this issue Switch back to ATT

UnhappyExATT · ‎07-16-2019

It’s XM in 100% of cases. They’re idiots if this is true. Makes no sense. WIFI calling is needed when you do not have cell service. If I had 2 bars I would not need WIFI calling.

UnhappyExATT · ‎07-14-2019

This is a joke

UnhappyExATT · ‎07-02-2019

What did you do????!!! Dropped calls all the time on airplane mode. COME ON!!!!! It was fixed!

UnhappyExATT · ‎07-01-2019

So now I really don’t get it. After most recent ios update things seemed better and even close to perfect. No dropped calls, XMWifi almost never disappeared. All of a sudden past 3 days this xm nightmare is back. XMWIFI is still on and displaying correctly, but calls drop every time. 5-10 calls before one connects. Doesn’t matter if incoming or outgoing. There has been no changes on my end so must be something they’ve changed. What are you xm people doing? Whatever you did last few days messed things up big time. Back to square one.

UnhappyExATT · ‎06-13-2019

If anything it’ll give them a reason to keep doing nothing about it

UnhappyExATT · ‎06-11-2019

Our phones are definitely more stable after the recent updates however some issues still persist. Sometimes for no reason WIFI calling will disappear and switches back to cellular. At least now turning airplane mode on and off fixes it right away and XM WIFI is back on. Still, should not disappear! And no it is not my WIFI. If I don’t notice it, I cannot be reached. So I find myself always checking my phone to make sure wifi calling is still on. Another issue -this one I have seen before but now happens more frequently, when I leave the house it will not display a carrier name. It just shows cellular bars but no name. Minor glitch considering everything is working fine while this happens, and again after turning airplane mode on and off fixes the issue. Some improvements but still far from what it should be.

UnhappyExATT · ‎05-30-2019

I have to say that our phones are much better after the most recent ios (12.3) update. No dropped calls for over a week. Not sure if I can credit the update since others reported that update didn’t fix their issues. I did not do anything differently, just the update and XM wifi seems to stay on now and never goes to Xfinity mobile.

UnhappyExATT · ‎05-24-2019

Or you don’t get what you paid for. I paid and I’m still paying for the cell service with working wifi calling feature. That’s what was promised

UnhappyExATT · ‎05-20-2019

Oh no my friend you’re wrong. Sales do care. They sell very well. After that they could not care less. Just like used cars. Pathetic pathetic

UnhappyExATT · ‎05-14-2019

As I am trying to rech my wife. 3 dropped calls!!!!!!!!!!! Come on!!

UnhappyExATT · ‎05-14-2019

What are you talking about? What support can they offer? Are they doing something new?? Every time I called they had no clue what I am talking about. I do not have any more time to waste on those calls. It takes forever!!! Why would I call again if there is no solution?

UnhappyExATT · ‎05-09-2019

Yup I had similar issues and I couldn’t reach my wife. Her phone was not ringing! It’s BS!

UnhappyExATT · ‎05-09-2019

And we all should be awaiting credit on our bills!

UnhappyExATT · ‎05-09-2019

Just like my phone on xfinity plan. Useless.

UnhappyExATT · ‎05-07-2019

Hehehhe finally fix that really works. Thank you. We can lable the thread as solved :)

UnhappyExATT · ‎05-04-2019

Yes. Mine is always off.

UnhappyExATT · ‎05-01-2019

Good luck is right. You will not get anybody working on any of this.

UnhappyExATT · ‎04-16-2019

Ooo please. If it was me I would at least read some of the 9 pages of post before trying to chime in and give useless advice. In my opinion there is simply no excuse to any of this that I witnessed on this board and this company since I have been here (January 2019). All of this is simply unacceptable and inexcusable!

UnhappyExATT · ‎04-16-2019

To fix something you need to care about something first. It’s pretty clear Xfinity does not care about this issue or customers that experience it. It’s also very clearly displayed by reps running this board.

UnhappyExATT · ‎04-14-2019

Welcom to Xfinity Mobile I have bad news for you friend. It will not get any better.

UnhappyExATT · ‎04-08-2019

DO NOT SWITCH TO XM! I would stay where you are. Xfinity Mobile is not working properly. Company’s handling of this issue and their customers is simply far below any reasonable standards.

UnhappyExATT · ‎03-28-2019

Is Ken still reading the thread?

UnhappyExATT · ‎03-27-2019

Yes I’ve called support multiple times. Tried everything and then some. It’s mind blowing that still when calling support nobody is ware of this situation. It’s rather insulting to Xfinity customers. At this point this is laughable

UnhappyExATT · ‎03-20-2019

That’s the thing. It seems to be getting worse instead of better. This is all happening while still...no solution and or apology from the company. Condescending responses/ comments (if any) from the staff/admins offering no explanation or advice.

UnhappyExATT · ‎03-20-2019

Told you and I’ll say it again. Waste of time! I have tried literally everything with our phones and the network/wifi. Many calls and techs working on it. Nothing works, and the fact that they just blow us off like that is simply unbelievable. We are paying customers and we are paying for this service. Yes someone will now post that we can always switch. But come on! No updates, no solutions, no communication, no sorry. NOTHING!? What is this?

UnhappyExATT · ‎03-19-2019

Waste of time

UnhappyExATT · ‎03-14-2019

I talked to tier 2 support today, had both features turned on. Unfortunatly 1hr later 'call failed’. Thanks for the info but this fix did not work for me.

UnhappyExATT · ‎03-08-2019

Agreed, we all should write and let them know we are not ok with paying for services that are not working properly.

UnhappyExATT · ‎03-07-2019

I’ve tried everything as well. In my case factory reset made no difference whatsoever. NOTHING WORKS

UnhappyExATT · ‎02-22-2019

I’m not sure why but my problems have gotten even worse now. Regular cell signal at home is weaker and WIFI calling is worse with ‘calls failed’ all the time. On top of that I just got charged $40!!!!! for a technician visit to check my internet connection (which has s perfect btw). <Edited> Charging people for a technician visit without telling you that you’ll be charged is insane!! Come on! And why am I getting charged if yech comes out after Comcast advanced support was involved? <Edited>

UnhappyExATT · ‎02-18-2019

I do have further questions. How can your company charge us for service that is not working properly? Close to a year for some

UnhappyExATT · ‎02-18-2019

This is the update we get? Read this whole thread. Please! All info is there

UnhappyExATT · ‎02-15-2019

“This issue has been reported.” That’s comcast’s response. <Edited>!!

UnhappyExATT · ‎02-14-2019

Just confirmed today none of this mess with WIFI CALLING is related to any issues with modems routers wifi etc. I tested XM WIFI calling today on 2 different wifi networks, different providers. Guess what.... same results. CALL FAILED!!! This is 100% xfinity issue. All you guys can stop messing with wifi/router .... last thing left is factory reset and restore, but I have a hard time believing nobody here never tried it. Probably won’t fix anything

UnhappyExATT · ‎02-13-2019

I have a tech scheduled for service on Saturday and received a call from comcast advanced support (confirming time nad day) asking to call back to work on this issue. Phone number is <Edited> is this real? Does anybody know. I called Comcast and nobody knows anything - they just keep repeating that tech will be there on Saturday. <Edited>

UnhappyExATT · ‎02-13-2019

As I indicated in my last post my Iphone is doing the same thing. Turns out I wasn’t at home often enough to notice it. Anger and frustration yes, but not directed at anybody posting, rather at those not engaging (Xfinity techs) other then deleting ppsts or saying it was reported and we’re supposed to be happy about that. I was planning to restore both phones to see if that makes a difference ( I am hoping but doubting it at the same time) will do this weekend. Also I am having tech come out on Saturday to double check the network just to be 100% sure.

UnhappyExATT · ‎02-11-2019

So we tested everything and nothing makes sense. On top of that my phone is doing the same thing, not just my wife’s as I previously thought. As of now our cell signal on 1 bar so more reliable than wifi calling. As long as we shut wifi calling off no more call failed. Still will sometimes miss a call since there is a few no signal spots around the house so not ideal solution. As far as failing XM WIFI calling, if it’s wifi related, why does FaceTime audio work perfect with no issues?? Why was WIFI calling flawless with ATT on the exact same wifi/router/provider?? Wouldn’t this rule it out?

UnhappyExATT · ‎02-08-2019

I bet anything it has nothing to do with any network. We have 2 iphones, mine is working fine and my wife’s drops calls and has call fail all the time. Airplane mode no airplane mode it doesn’t matter. If we use FaceTime audio when call failed on XM wifi it works perfect. Never had any of these issues when using wifi calling with ATT on same wifi. How could any of this possibly be network issue??

UnhappyExATT · ‎02-04-2019

You are 100% correct about customer service and support. I am trying to find answers here because just a thought of calling them again for help is giving me chills. Tier 1 should be tier -1. Keeping this formu alive is our best bet. Other than switching service of course

UnhappyExATT · ‎01-29-2019

<Edited for violating forum guidelines> While my phone keeps saying ‘call failed’

UnhappyExATT · ‎01-28-2019

No changes after changing the modem. WIFI is stronger and better than ever and calls failed on airplane mode. FaceTime audio works perfect but not calls through XM WIFI or Xfinity mobile. This is absolutely pathetic . After phone reboot things improve temporarily. Cannot use this service at all. What’s being done about it?!

UnhappyExATT · ‎01-25-2019

Changing my router/moden tomorrow anyway to stop paying rental fees so we’ll ll see if I’ll notice any difference. I’m kind of hoping this could be network or wifi. At least there would be any hope fixing it. If it’s up to them, won’t happen anytime soon

UnhappyExATT · ‎01-25-2019

Yup. Sure. I should have assumed that in this day and age major communication company offers cell phone service that does not work. LMAO

UnhappyExATT · ‎01-25-2019

Switched to XM last week and having same issues with WIFI Calling.Today the calls were dropped even when phone was on airplane mode.What I think is even worse is that I spent 2 hrs on the phone last Monday with all levels of tech support trying to figure this out. None of them are aware of this being a big issue like this?!They were all acting and trying to fix this like it’s my isolated issue! XFINITY You really can’t send some sort of memo to your staff telling them about this problem and stop wasting customers time being stuck on the phone with people that have no clue what is what! I should have been told by the first rep that this is wide spread issue and you are working on that (so we all hope) instead of having me reboot my phone, reset network and other BS that does not work!! I had no idea about all the people affected by this until I found this forum. Sad Come on Comcast!