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About UnhappyExATT
since
01-25-2019
02-14-2020
UnhappyExATT
Regular Contributor
107
Posts
18
Kudos
0
Solutions
02-14-2020
06:26 PM
Ooops your post will likely get deleted...you used 3 exclamation points🤣 A long time ago this situation was laughable. I am not sure how to describe this anymore... Below any standards.
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02-12-2020
10:31 PM
I experienced the same thing with the tone change and retrying the call without me redialing. Also noticed that XM WIFI calling drops and regular cell signal pics up when I try to make a call. The second the call is initiated the XM WIFI drops.
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02-11-2020
10:40 PM
It’s hard to believe that after 2 years of this, xfinity employees at their stores as well as on tech support line, don’t know about this issue or are told to pretend they have never heard about it. That’s one way to keep selling service that doesn’t work as it should. Bad sim card😂🤣
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02-10-2020
09:46 PM
Update 😂 They don’t even know what that word means. And in fairness to those guys so busy deleting our posts, they are probably told xfinity is working on it. Which I think we should finally accept is a lie!!
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02-10-2020
09:26 PM
Has anybody noticed a difference recently. Not for the better unfortunately. Our phones do not have XM WIFI calling 90% of a time for past few days. Phones are stuck on miserable 1 bar cell service and are not useable! They will display XMWIFI calling for a short while after a reboot or airplane mode on/off but soon after it drops. What’s going on?!
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02-06-2020
05:37 PM
Yet another proof!!! Its not the wifi signal Its not our phones, models serial numbers BYOD vs Xfinity bought Its not the sim cards.. How much more do you need?!! IT’S YOUR SERVICE THAT’S A PROBLEM XFINITY
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01-29-2020
02:49 PM
1 Kudo
No solution. Nothing changed. Got the same email. Means nothing. It’s still a mess. WIFI CALLING DOES NOT WORK!
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01-22-2020
02:09 PM
3 Kudos
No you’re wrong my friend, I am past anger and I am somewhere at disbelief stage at this point. I cannot believe nothing has been done and they are still asking for more info. 18 pages of it and they need more! So here it is for 100th time!! 1.Are calls being dropped exclusively to one Wi-Fi signal or on all Wi-Fi signals? All wifi, extender no extender, xfinity modem, my own modem, home and at work it doesn’t matter what wifi. Still drops and switches between wi calling and reg cell signal 2.Have you identified a pattern to when the calls are being dropped? For instance, does it happen in the mornings only, or during all times of day? Randomly- no pattern 3.Please indicate the device type and if the device was added to your account as a BYOD (Bring Your Own Device). BYOD iPhone 7 and IPhone xr 4.Please provide your ZIP code. 06043
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01-22-2020
10:35 AM
I respectfully disagree. People got short end of the stick by purchasing devices from Xfinity that didn’t work properly. They had to pay them off early to be to move to other carriers to be able to USE THEIR PHONES! That’s absurd.They should be able to voice their opinions about this company and how they treat or treated their customers. <Edited> I am still with xfinity for the record:)
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01-21-2020
08:58 PM
1 Kudo
Just as I suspected. Chris is just another xfinity greenhorn designated to clean up this thread, delete unflattering posts and pretend that something is getting done. Bravo 👏🏻
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01-21-2020
08:48 PM
Guys it’s a joke. They deleted my post advising them to read the entire thread of 2 years of trouble shooting by everyone on this forum. Where s the violation in this???
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01-20-2020
08:40 PM
Same with xfinity. Between no service to 1 bar. Goes in and out between xm wifi, no service or xfinity 1 bar. How do you set up that shortcut? And how does it connect to your trucks Bluetooth if airplane mode is on?
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01-20-2020
06:08 PM
My AT&T signal was 0 bars and wifi calling worked like a dream. No, there is no way ti have airplane mode on/off automatically. You can ask Siri to remind you. It is not a solution in my book, besides it didn’t work for me anyway.
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01-20-2020
02:38 PM
From what I’ve seen on this forum this problem is isolated to Iphones only. No android issues were ever reported. If it’s Iphone problem, why it is never an issue with other providers and the wifi calling feature. My same phones were working great with At&t wifi calling. BTW, don’t hold your breath for any updates from xfinity. There hasn’t been an update that makes any sense for 2 years now:)
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01-20-2020
07:37 AM
It’s not the router. I personally tried 3 different ones including xfinity. No difference. The question is how they can keep selling their service claiming that wifi calling is supported. It clearly isn’t!!
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01-15-2020
10:02 PM
Don’t bother. It’s a waste of time. He or any other Comcast employee will do nothing to solve this. It’s been 2 years of this. Constant runaround, change the sim card, reset settings, reset phone, call support... same old same old and nothing works.
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01-13-2020
05:53 PM
It doesn’t work right period. And that’s the point. Xfinity is guilty of not acknowledging the issue lack of updates as to what and why is the issue or anybody doing anything about it, and selling devices that do not work right on their network. It just may be the issue with only certain models of Iphones, but they should know that and not sell or support those on their network.
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01-13-2020
06:51 AM
Again! This is xfinity issue. ITS NOT YOUR PHONES /NETWORKS. Nothing you do will fix it.
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01-04-2020
07:12 PM
1 Kudo
The more the merrier. Class Action lawsuit is inevitable.. And I completely agree. The lack of acknowledgement and pure ignorance on part of xfinity and their employees is astonishing!
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01-04-2020
07:09 PM
The more the merrier. Class Actions lawsuit is inevitable:) And I agree, lack of acknowledgement and pure ignorance on part of xfinity and their employees is astonishing.
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12-27-2019
06:43 PM
😂 Update!? Sorry to disappoint you but there has never been any update. Probably never will be. Almost 2 years for some
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12-24-2019
09:10 PM
This workaround doesn’t workaround anything for me. Still experiencing dropped calls and loss of xm wifi calling on and off in an airplane mode.. Agree, this is not by any means acceptable fix/solution to this problem.
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12-21-2019
07:05 AM
My phones just switch back and forth between wifi calling and regular cell service (weak 1-2 bar signal). Using wifi calling in airplane mode doesn’t fix the problem. Still dropped calls. Have been dealing with this for over a year. Tried everything. Iphone 7 and iPhone XR, both worked great when I was with att on the same wifi network.
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12-19-2019
06:55 PM
Xfinity Mobile is a joke period. No attempts to fix the issues or at least communicate with customers is disgraceful!!
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12-12-2019
06:40 AM
Nothing! That’s exactly the root of the problem. They’re doing NOTHING!
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11-26-2019
05:07 PM
1 Kudo
I’ve tried everything and every level of Xfinity support. Different wifi networks, results the same. WIFI calling not usable. 1 year later nothing changed for me.
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11-26-2019
11:36 AM
1 Kudo
Yes there is. Switching carriers is still the only thing that works. Xfinity does not care about fixing this. My guess is they never will. They never even admitted that this is their problem
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11-21-2019
05:42 PM
That’s the whole point. It doesn’t stay on XM WIFI when it should.
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11-20-2019
06:17 PM
I would love to believe they really dod something bit I highly doubt it. Been there done that many times. Definitely let us know in a couple of weeks. It usually takes few weeks to know for sure if there is any difference. Good luck
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11-14-2019
12:07 PM
Nothing changed and nothing will. because they have done nothing about it and still pretend to be surprised that this is an issue. IOS updates fixed nothing. Switching carriers is still the only thing that fixes this problem
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11-01-2019
07:27 AM
1 Kudo
Switching carriers is the only fix for this. Nothing works. I have personally tried everything to the point that support doesn’t even try anymore. The best part is they will make you believe that it’s your phone and not their issue that they are well aware of. I cannot believe that they still pull the same tricks 2 years into this mess
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10-22-2019
09:27 PM
What’s even funnier than those answers, xfinity is simply ok with that solution. They don’t even try to pretend they care about their customers that are experiencing these difficulties. What a shame Xshinity. Broken brand!
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10-07-2019
08:30 PM
I wish you luck getting any answers on this forum. Or any support from xfinity other than silly suggestions that were tested by everyone on this forum with no success. Get use to ot or switch carriers
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09-27-2019
04:02 PM
It doesn’t work flawlessly on airplane mode for everybody.
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09-17-2019
08:53 PM
Just an update for those who are wondering what ever happened after my private message from wonderful Comcast Support. Nothing! 😂😂 Over a week of messaging and it’s really hard to believe, but they suggested I use airplane, and I was recommended to replace the sim card (again!!). All the basics that were proven not effective in the first few pages of this thread. It looks like nobody really reads this stuff. I’m starting to think that the only ones responding to this thread (from comcast) are some new employees, complete rookies that are send here as a joke. Hazing of some sort... This is beyond pathetic!
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09-09-2019
07:18 PM
I did. Can’t wait to see the results
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09-06-2019
07:12 PM
Interesting... however hard to test when you cannot even answer the phone since it says ‘call failed’ 50 times before you manage to get a connection.
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09-03-2019
10:43 AM
People reported these issues on all sort of IPhones. Xfinity and BYOD - makes no difference. And I don’t get why some days are ok and some days (like this morning) I cannot get a single phone call without dropping. This is pathetic!
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08-14-2019
05:10 PM
Good luck with that
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08-13-2019
09:11 PM
My wifi assist is off and I called all tires of available support including techs at the house. Most of us here tried it all. Read the whole thread, it’s I believe 2 years old or close to it. NOTHING WORKS. You can stop wasting your time. What’s absurd is that this company can still pull clients in, and not disclosing that their product does not work properly. It should be clearly stated when signing up or buying their IPhones that if you plan on using WIFI calling feature, you will have problems. How is this legal is beyond me.
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08-13-2019
11:53 AM
It doesn’t matter what modem which Iphone. Same thing. It’s 100% xfinity’s problem. I’ve been dealing with this for almost a year and tried everything and checked everything. Nothing has worked for me to solve it. Seems like they aren’t even trying to do anything
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08-07-2019
04:02 PM
There is only 1 thing you can do to fix this issue Switch back to ATT
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07-16-2019
11:25 AM
It’s XM in 100% of cases. They’re idiots if this is true. Makes no sense. WIFI calling is needed when you do not have cell service. If I had 2 bars I would not need WIFI calling.
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07-14-2019
07:01 PM
This is a joke
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07-02-2019
08:36 AM
What did you do????!!! Dropped calls all the time on airplane mode. COME ON!!!!! It was fixed!
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07-01-2019
07:11 PM
1 Kudo
So now I really don’t get it. After most recent ios update things seemed better and even close to perfect. No dropped calls, XMWifi almost never disappeared. All of a sudden past 3 days this xm nightmare is back. XMWIFI is still on and displaying correctly, but calls drop every time. 5-10 calls before one connects. Doesn’t matter if incoming or outgoing. There has been no changes on my end so must be something they’ve changed. What are you xm people doing? Whatever you did last few days messed things up big time. Back to square one.
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06-13-2019
06:40 AM
If anything it’ll give them a reason to keep doing nothing about it
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06-11-2019
09:06 PM
Our phones are definitely more stable after the recent updates however some issues still persist. Sometimes for no reason WIFI calling will disappear and switches back to cellular. At least now turning airplane mode on and off fixes it right away and XM WIFI is back on. Still, should not disappear! And no it is not my WIFI. If I don’t notice it, I cannot be reached. So I find myself always checking my phone to make sure wifi calling is still on. Another issue -this one I have seen before but now happens more frequently, when I leave the house it will not display a carrier name. It just shows cellular bars but no name. Minor glitch considering everything is working fine while this happens, and again after turning airplane mode on and off fixes the issue. Some improvements but still far from what it should be.
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05-30-2019
06:36 AM
1 Kudo
I have to say that our phones are much better after the most recent ios (12.3) update. No dropped calls for over a week. Not sure if I can credit the update since others reported that update didn’t fix their issues. I did not do anything differently, just the update and XM wifi seems to stay on now and never goes to Xfinity mobile.
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