About UnhappyExATT

Ooo please. If it was me I would at least read some of the 9 pages of post before trying to chime in and give useless advice. In my opinion there is simply no excuse to any of this that I witnessed on this board and this company since I have been here (January 2019). All of this is simply unacceptable and inexcusable! ... View more

To fix something you need to care about something first. It’s pretty clear Xfinity does not care about this issue or customers that experience it. It’s also very clearly displayed by reps running this board. ... View more

Welcom to Xfinity Mobile I have bad news for you friend. It will not get any better. ... View more

DO NOT SWITCH TO XM! I would stay where you are. Xfinity Mobile is not working properly. Company’s handling of this issue and their customers is simply far below any reasonable standards. ... View more

Is Ken still reading the thread? ... View more

Yes I’ve called support multiple times. Tried everything and then some. It’s mind blowing that still when calling support nobody is ware of this situation. It’s rather insulting to Xfinity customers. At this point this is laughable ... View more

Does F on KenF stand for funny? Is nobody at Xfinity aware of this major issue that we’re dealing with? Seriously?! It’s time ... View more

Fixing the problem is one thing. That part may be hard. Proper communication with customers and providing support is another. They just act like they don’t give a rat’s a## about any of this. ... View more

That’s the thing. It seems to be getting worse instead of better. This is all happening while still...no solution and or apology from the company. Condescending responses/ comments (if any) from the staff/admins offering no explanation or advice. ... View more

Told you and I’ll say it again. Waste of time! I have tried literally everything with our phones and the network/wifi. Many calls and techs working on it. Nothing works, and the fact that they just blow us off like that is simply unbelievable. We are paying customers and we are paying for this service. Yes someone will now post that we can always switch. But come on! No updates, no solutions, no communication, no sorry. NOTHING!? What is this? ... View more

Waste of time ... View more

I talked to tier 2 support today, had both features turned on. Unfortunatly 1hr later 'call failed’. Thanks for the info but this fix did not work for me. ... View more

Agreed, we all should write and let them know we are not ok with paying for services that are not working properly. ... View more

I’ve tried everything as well. In my case factory reset made no difference whatsoever. NOTHING WORKS ... View more

I’m not sure why but my problems have gotten even worse now. Regular cell signal at home is weaker and WIFI calling is worse with ‘calls failed’ all the time. On top of that I just got charged $40!!!!! for a technician visit to check my internet connection (which has s perfect btw). <Edited> Charging people for a technician visit without telling you that you’ll be charged is insane!! Come on! And why am I getting charged if yech comes out after Comcast advanced support was involved? <Edited> ... View more

I do have further questions. How can your company charge us for service that is not working properly? Close to a year for some ... View more

This is the update we get? Read this whole thread. Please! All info is there ... View more

“This issue has been reported.” That’s comcast’s response. <Edited>!! ... View more

Just confirmed today none of this mess with WIFI CALLING is related to any issues with modems routers wifi etc. I tested XM WIFI calling today on 2 different wifi networks, different providers. Guess what.... same results. CALL FAILED!!! This is 100% xfinity issue. All you guys can stop messing with wifi/router .... last thing left is factory reset and restore, but I have a hard time believing nobody here never tried it. Probably won’t fix anything ... View more

I have a tech scheduled for service on Saturday and received a call from comcast advanced support (confirming time nad day) asking to call back to work on this issue. Phone number is <Edited> is this real? Does anybody know. I called Comcast and nobody knows anything - they just keep repeating that tech will be there on Saturday. <Edited> ... View more

As I indicated in my last post my Iphone is doing the same thing. Turns out I wasn’t at home often enough to notice it. Anger and frustration yes, but not directed at anybody posting, rather at those not engaging (Xfinity techs) other then deleting ppsts or saying it was reported and we’re supposed to be happy about that. I was planning to restore both phones to see if that makes a difference ( I am hoping but doubting it at the same time) will do this weekend. Also I am having tech come out on Saturday to double check the network just to be 100% sure. ... View more

So we tested everything and nothing makes sense. On top of that my phone is doing the same thing, not just my wife’s as I previously thought. As of now our cell signal on 1 bar so more reliable than wifi calling. As long as we shut wifi calling off no more call failed. Still will sometimes miss a call since there is a few no signal spots around the house so not ideal solution. As far as failing XM WIFI calling, if it’s wifi related, why does FaceTime audio work perfect with no issues?? Why was WIFI calling flawless with ATT on the exact same wifi/router/provider?? Wouldn’t this rule it out? ... View more

I bet anything it has nothing to do with any network. We have 2 iphones, mine is working fine and my wife’s drops calls and has call fail all the time. Airplane mode no airplane mode it doesn’t matter. If we use FaceTime audio when call failed on XM wifi it works perfect. Never had any of these issues when using wifi calling with ATT on same wifi. How could any of this possibly be network issue?? ... View more

You are 100% correct about customer service and support. I am trying to find answers here because just a thought of calling them again for help is giving me chills. Tier 1 should be tier -1. Keeping this formu alive is our best bet. Other than switching service of course ... View more

<Edited for violating forum guidelines> While my phone keeps saying ‘call failed’ ... View more

No changes after changing the modem. WIFI is stronger and better than ever and calls failed on airplane mode. FaceTime audio works perfect but not calls through XM WIFI or Xfinity mobile. This is absolutely pathetic . After phone reboot things improve temporarily. Cannot use this service at all. What’s being done about it?! ... View more

Changing my router/moden tomorrow anyway to stop paying rental fees so we’ll ll see if I’ll notice any difference. I’m kind of hoping this could be network or wifi. At least there would be any hope fixing it. If it’s up to them, won’t happen anytime soon ... View more

Yup. Sure. I should have assumed that in this day and age major communication company offers cell phone service that does not work. LMAO ... View more

Switched to XM last week and having same issues with WIFI Calling.Today the calls were dropped even when phone was on airplane mode.What I think is even worse is that I spent 2 hrs on the phone last Monday with all levels of tech support trying to figure this out. None of them are aware of this being a big issue like this?!They were all acting and trying to fix this like it’s my isolated issue! XFINITY You really can’t send some sort of memo to your staff telling them about this problem and stop wasting customers time being stuck on the phone with people that have no clue what is what! I should have been told by the first rep that this is wide spread issue and you are working on that (so we all hope) instead of having me reboot my phone, reset network and other BS that does not work!! I had no idea about all the people affected by this until I found this forum. Sad Come on Comcast! ... View more