I totally agree. We thought it was our DVR and started unplugging, refreshing, running down all the cords and on and on and on. Almost took it in today to swap it for a new one, which would mean I loose all the recordings. Glad I googled it and found out it was a nationwide issue. An outage note with details on the home page would have saved all of their customers from doing this.
Have you ever tried using the Chat feature? I seem to have much better luck with that and then I have a written record if I need it in the future. The rep did all he could without making me jump through all the hoops first. They still have no ETA, are compiling a list of all customers who called in with a problem, and credited my account $5. I told him I thought that was insufficient and that I thought they should add up the charges for the DVR service and DVR box and do a pro-rated credit once the problem was resolved. He said he would do that. I also think that they should do this for all customers, regardless of whether they call to complain. They know when the problem started, what service areas are affected, and who pays for that service; and will know exactly when it is resolved. It would be easy for them and it's the right thing to do.
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