This same issue has happend to me on two ocassions.
In late April, the vast majority of the recordings I had were deleted. Contact with comcast said they were working on it and offered $5 compensation (never issued) for the inconvenience. Follow-up calls in May resulted in Comcast sending a service technician to investigate. DVR was replaced with no change.
I later received a call saying the issue have been resolved (it had not been) and when I contavcted Comcast, they said the call was an error and that the problem was still being worked on.
Last wee I noticed that all recordings prior to May 1 have now been deleted. I contacted Comcast and was told they were still working on the problem. I asked abour compensation for the losst recordings and was told I would receive a $100 credit
Yesterday, I received a call from Comcast. After 45 minutes on the phone I was informed that the recordings are lost forever. I asked about compenstation and was bounced to 3 other Comcast employees, where I was told the maximum compenstation would be 2 months of DVR fees or $20. They indicated there was no record of the $100 offer from just a few days earlier. I rejected this and was bumped to yet another employee who said she would invetigate and get back to me withinn 24 hours with a decision on compensation.
As I understand things now all my recordings prior to May 1, 2019 are lost forever. Some if the programming I can probably get through on-demand service, but many are no longer available or only available for purchase. The meager $20 compenstation I was offered will come nowhere close to covering the cost to recover the lsot programs.
My overall opinion of Comcast customer service was that they are poorly organized, inconsistent,, and lack communications skills. I have called multiple time on this issue only to be reassured that they were working on this issue, only to learn yesterday that there would be no fix to the deleted recordings. Very irritating and frustrating.
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