Hi, I'm an Xfinity cable and internet customer. Recently I've tried to be an Xfinity mobile customer, but after ordering a new iPhone XR and receiving an EMPTY BOX from FedEx I've received nothing but horrible customer service. Every time I call or use the chat to get an update on my case I get told different dates and timeframes as to when I'll be shipped a replacement. Every call last 30 minutes or more and I've received ZERO actually help. It's been over 2 weeks since the it happened and I still have no idea when I'll get the phone I ordered. I'm being treated like it's my fault or something.
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