I've had Comcast internet service for approximately six years in three different houses. The first two houses where a majority of that six years was spent I had no issues whatsoever. However, this last house we just moved to a few months ago, I've had nothing but issues with the internet and TV. It seems the TV issues have mostly been worked out but the internet continues to be a problem. At random times the internet will cut out, might be for five seconds, might be for 30 seconds, and then it comes back. I might not have a problem for a week or two and then one day it happens for hours. I've called support 5-6 times, done 3-4 chats and even had an in home visit where they switched out the gateway and checked all the connections. The problem persists. I've set up continuous pings to a google name server (220.127.116.11) and watched it time out while the problem is happening. Because this problem is intermittent no one has been able to track it down. Signals are good, no errors.
The gateway was restarted today and I had the problem again shortly after restart. The event logs show nothing.
As a test I did a traceroute to 18.104.22.168 and then set up a continuous ping to 22.214.171.124, my gateway IP (10.0.01) and the first two hops beyond my gateway. I recorded the issue occurring and have that video upon request of a Comcast employee. I start getting timeouts on one or the other first two hops past my gateway (obviously the second will time out once the the first starts) and the ping to 126.96.36.199 fails as well. I'm convinced there is an issue with something beyond my house but I can't get anyone to go that far, they just want to keep sending refresh signals, restarting, making minor changes with the gateway, etc.
I'm to the point that after six years of service and few other options in my area that I'm ready to cancel due to the poor service. I work from home and I'm remoted into servers constantly. I'm losing those connections as well as my VPN connection constantly while this is happening.
Forgot to mention, gateway is an XB6 (new at the new house and has been replaced once, they replaced my previous gateway when they installed service here). Light on the gateway is steady white while the problem is occurring.
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