About kvenezia

I contacted customer service several times for this issue and was referred twice to an upper-level tech support person.  Both times were a total waste.  As I mentioned previously, the first time I held for over an hour to be connected with the tech only to be mysteriously disconnected with no return phone call.  The second time customer service didn't even bother trying to have me hold for them. I was assured of a return phone call within 48 to 72 hours...that call never came.   As with others responding to this thread, the problem with my outgoing email has resolved itself, but now I have no way of knowing if it continues to work without bccing myself with each email.     ... View more

BruceW suggested using this number as an alternative if you got nowhere with customer service who are generally working from a script.  It's not a security issue as I understand it. ... View more

I've been sending myself test emails each day since discovering the problem (which originally started on at least January 4th).  Finally today I received it; though only the one I sent today and none of the emails I sent in the days previous.   So now I have no idea how the problem resolved itself nor do I know if future emails will reach their destination without adding a cc to myself.   I NEVER received a return phone call from tech support as promised.  Really disappointed with the handling of this. ... View more

Mine started at least as far back as 1/4.  I followed-up via text on 1/7 regarding an email I sent on 1/4 and the recipient never received it.  I re-sent it and he still didn't receive it.  So he emailed me and I copied the body of my email into his and replied that way hoping it would work.  It didn't.  That's when I started sending myself test emails.  I've sent four tests in total over the course of the last two days. ... View more

Thank you, Bruce W!  I will definitely try this if I don't receive the promised phone call within the 72 time frame.  I'm still really furious the tech for whom I waited an hour to connect with failed to call me back after we were mysteriously disconnected. ... View more

Thanks for letting me know your problem has resolved itself.  I'm not that lucky as my test emails to myself still aren't coming through.  This does give me hope, though! ... View more

I am having the same experience as Bud48 explained so well.  I'm not sure why that conversation was moved to private when it's obvious others have the same problem.  The only difference is that when I email myself a test, it doesn't end up in spam, it just disappears.  I have been on the phone with three different customer services representatives and none can help me.  In one of those calls, I was transferred to an upper-level tech support person and waited OVER AN HOUR for someone to pick up.  When I was finally connected, it sounded as though the tech support person was at a party...so loud was the background noise I had difficulty hearing him.  I was on with him less than a minute when the call mysteriously failed and I was talking to dial tone.  I am beyond furious!  When I called the last time, the best solution I was offered was that a ticket would be established and I would have to wait 48 to 72 hours for someone to call back.  Of course, I know the moment I leave the house that's when the call will come....or I won't get any call at all!!    ... View more