I agree. I don't think the company realizes that this issue will impact them much more than just the few people reading this forum. Our Nextdoor site reaches 16K residents and someone just asked about whether they should go with UVerse, DirecTV or Xfinity. One bad comment reaches a lot of people outside of this forum. I was also thinking of changing to their cell service and looking at their home security system. That's not happening any time soon. I can't imagine waiting 3 weeks for anything to be resolved and no status updates.
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I subscribed to Xfinity TV over a week ago. When I try to use On Demand, I get a message advising "This Requires a Subscription". I have spent numerous hours on the phone and at least 4 hours at home with technicians and the error is still not corrected. I've been told the issue has been escalated to the engineers but I finally went out and bought a Fire Stick and subscribed to Hulu since I don't like watching Live TV. It's been over one week and still no resolution. I did, however, receive a bill. When I called and explained that I didn't think I should pay the full bill, I was advised there was nothing they could do. I'm extremely frustrated with the technical and customer service. If the technicians cannot resolve the issue, I'm assuming our contract is void and someone can pick up these boxes? Or someone should reimburse me for the Fire Stick and Hulu service since I'm not using Xfinity TV.
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