Here it is Christmas and "Channel not authorized". I've spent an hour trying to figure this out. We must be current on our bill, because of course we get the 10K other channels. So I guess it's because my wife called to drop to basic cable xx time ago, and was offered a package that probably included ID. (PS - ID wasn't even in HD.) So I'm sure it's because that promo period ended the other day.
We had ID with any 'package' we've ever had in the xx years we've lived here.
You're required to notify us when regulated fees change right?
Why can't you just notify us that 'on xx day, the following channels will only be offered if you xxx."? You're now having to respond to the same q's with no positive solutions.If you would have disclosed this we could have seen something before the change and then had a CHOICE what to do.
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