What about everyone else who is having this issue? Where is the on-line assitance for them or does Comcast just randomly pick people to make it seem like someone cares. I started a new thread reiterating the same issues many of us have and it's not right. I understand the business model but it's wrong. Many of us customers like to see what's available and be educated before calling in. I started searching the other day because I'm considering swapping my cell phones from VZ to Comcast for my family - hello...QUAD player potential customer right here. But unless I can get this triple play thing straightened out...sorry folks...but Comcast doesn't get anymore business from me.
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As an existing customer, whenever I attempt to manage my account, it says I have to call 800 #. So I log off my account and went online to view deals for EXISTING customers in my zip code. I was shown a deal for $119 for signature triple play (again...for existing customers in my zip code). Site will NOT allow me to click on that deal - tells me I have to call in. Guess what...when you call in...they can't honor that deal (on-line deal only). So...the site says here's this great deal for existing customers in your zip code...but you can't have it. I chatted with support - told to contact retention (but they aren't open on Sundays). Chatted with customers service for an hour - escalated to supervisor and while they understand where I'm coming from and my frustration...there is nothing they can do. Anyone I communicated with said that $119 is for new customers so why is it being displayed when I click EXISTING customer in my zip code (19465). I believe this would fall under the category of false advertising??? And why won't the site allow me to "manage my plan". I've tried several browsers and the customer support encouraged me to take advantage of the on-line deal. Ummm....because THE SITE WON'T ALLOW ME TO MANAGE MY ACCOUNT.
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