Just wondering why you never responded to my post to you several weeks ago regarding the topic of this forum, “Handshake “. Any here was the post to you Incase it got lost
Comcast Andrew:
I agree the discussions regarding the "handshake" issue have gotten well off the topic but I have a question for you Comcast Andrew.
I have been subscribed to the Handshake issue forum since November. I have read countless discussions regarding the issue and responded to several. I have yet to read anthing from a Comcast person indicating that comcast is going to fix the issue. In fact in my area (San Francisco Bay Area) the technicians that have visited my home are not aware of the problem and have no soultions other than reset the system, change the box, and change the cables and switch ports. All of which do not fix the issue. In fact one technician took some readings and told be there was a problem with my electrical service and that I should notify them. I did (PG&E in my area) two people came out and checked all my plugs, the meter to my house, connections at the weather head and on the pole as well as the transformer along my electrical feed line. They said there was absoutly no issues with my electrical service that it is perfect. They investigated this for over 4 hours.
Additionally, when I call comcast all they suggest is a reset and then send a technician to my home. One person on this forum suggested I just turn off the UHD on the TV to the HDMI port connected to the the X1 box. That does work for me but not for others. Comcast has never made that suggestion. Why?????
Please tell me when a Comcast represenative will take the lead on this nationwide issue and provide some guidance with regards to FIXING the HANDSHAKE issue???
Monitoring the forum is great when things get off track BUT with this issue ALL of us need a resolution from Comcast. Again, WHEN WILL WE HEAR FROM COMCAST WITH A RESOLUTION?
rlee131
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