That's the point! Yea, tells you to send a "private message" yet gives you NO way of knowing how to do that! They make it SO difficult to get the rebate from them that they think people will just give up! We are in the same boat here! Been waiting since August for our gift cards! We followed ALL their rules yet they don't keep their end of the deal!! Xfinity is NO GOOD! Good luck, hope u get your gift card!
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