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About mike_gt2
since
11-30-2018
01-16-2021
mike_gt2
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01-16-2021
09:24 PM
Thanks for your suggestion. Had previously tried that to no avail. What fixed was leaving my router and modem unplugged overnight. So strange.
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01-13-2021
01:36 PM
https://forums.xfinity.com/t5/Your-Home-Network/Your-ISP-s-DHCP-is-not-functioning-properly-ASUS-router/td-p/3331178 Hello. I am having the exact same issue mentioned in the link above. Today i have not had internet all day and have been unable to get any work done unfortunately. I have spent about 2 hours between phone and chat support on the app to no avail. Could really use some help. Pretty much when i noticed i had no internet this morning i went onto the app and it said there was work being done in the area and that i could very possibly have service issues. After a few hours i noticed all the lights on my modem were back on but there was no internet. I have my netgear cm600 modem connected to an asus router. i did a quick check and connected my computer directly to the modem and there is internet. However, if i try to connect my modem to the asus router i dont have any. I checked the status in my asus router and it says "your isp dhcp is not functioning properly". We tried resetting all devices and tech support sent a signal but it resolved absolutely nothing. In the post above it looks like reprovisioning the modem or changing the ip address resolved this issue.
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01-22-2020
12:51 PM
Hi. Yes the mac address does match the serial number.
This is a message i sent to Xfinity with no response yet:
Hi. One of the users in the thread above said you were able to help them with this issue by resetting their profile or something. Between yesterday and today i have spent over six hours trying to get this fixed. Out of no where i got the "error createDrmSession.-1" message on my Roku 4200x. i called in and the first person who helped me made the issue worse. it then caused issues with steam via browser on both my laptop and desktop where it thought i wasnt home, and on my phone and tablet all the options were gone except purchases and downloads. additionally my modem wasnt showing up on the my account app nor on the xfinity website. some of the issues have been resolved such as the modem and the website issues. those are good now. my remaining issues are the roku, and stream app on tablet and phone. these are 2 of the case numbers ive been issues: CRxxxxx n CRxxxxx. This is a case number from august when i had a very similar issue: CRxxxxx. any assistance would be greatly appreciated as being on the phone so much is driving me nuts. thank you.
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01-20-2020
11:00 PM
Was there any resolution to this? i spent 5 hours on the phone today to no avail. my Roku generates same error as OP and if i go to stream on my desktop or laptop i can only stream on the go channels. its like the system doesnt recognize that i am at home. this is soooooo annoying.
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10-08-2019
04:37 PM
Same issue here. My Tablet and my brother's Samsung Galaxy Note 9 work just fine, but my Note 9 only has "Saved" if u select the 3 lines menu on the top left. I have spent over 2 hours on the phone today with comcast and no solution. This happened after the rep fixed an issue i was having with the my account app. he says somehow my username wasnt synced to my account. i was using the stream app on my note 9 just minutes prior to speaking with him. after he did his troubleshooting to fix my account app, the issue with stream app on my note 9 began. beyond frustrated!
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