About jaybfl

I didn't notice any difference with the audio level with the new 4k box compared to my old box. ... View more

It doesn't sound like Comcast is working on this and all of the possible solutions from them don't work for anyone. Others on this thread said a 4k box works.   I went ahead and called Comcast and asked for a 4k box to replace my existing box. I was surprised that they did it without asking any questions. The support person even managed to ship it for free and it got here in one day. At first he said he would have to charge $15.    The new 4k box works great with no stutter. I tested a couple of Netflix shows I had problems with before. As mentioned before, apps also seem to load quicker. One note, as others have mentioned... the 4k box works fine with my non-4k HD TV.    Save yourself some time and frustration and order a 4k box. Keep in mind that all of your scheduled recordings and saved recordings will all be there since it syncs from the cloud. You will just need to configure your remote to work with your TV/audio system if you did that before.   Oh yeah, there is one thing that is different with the 4k box. It does not have an optical audio output jack on the back of it. Before, I had the comcast box auido optical output going to my audio receiver. Now, I use the optical output on my TV and it works fine.  ... View more

Try Narcos Mexico on Netflix. The stutter occurred for me in both episodes 1 and 2. I watched Trevor Noah Son of Patricia last night and there wasn't any stutter problem. Maybe it specific to certain shows/video.  ... View more

It doesn't sound like a technician has been able to help anyone else, so I am not going to waste my time. I just wanted to post to let Comcast know yet another person is having the problem in a completely different location. ... View more

It only happens on my X1 box. I can watch Netflix on my computer, phone and tablet without any issues. As I mentioned, the problem also occurs with on demand content viewed through my X1 box.    ... View more

Same thing is happening to me in Delray Beach, FL. Just watched Narcos Mexico and there was a lot of video stutter. The audio was fine. This has been happening for many weeks now. I also have the same thing happen with on demand (Walking Dead). Regular TV and shows recorded on the DVR are fine. This is getting real irritating. My box is MX011ANC. I just did a line speed test and get 180 down and 12 up, so plenty of bandwidth. ... View more