About lzcy22

I have been dealing with this same issue for over a year.  After, changing passwords, turning off all devices at night, replacing our modem/router twice, had several service calls for a tech to come out to check our lines nothing had changed.  We then went back to the standard cable box since this issue started after we went to the x1 box. Amazingly  our data usage dropped down by 70%.. ... View more

Current comcast customer with the same issue. Back in March of 2018 we changed out our dvr with the XFI box. Since then our data consumption has increased each month. Nothing changed with our household except my 2 boys went back to school in September and yet are data kept getting hire. After calling numerous times and spending hours and hours on the phone we finally figured out the trouble. The XFI box was pulling a hugh amount of data that it shouldn't have been. Once we figured that out I was connected to the XFI department to resolve the issue. All they needed to do was send a refresh signal to all the boxes. Since then the amount of data usage has decreased greatly. Hope this helps ... View more

Hi, not sure if your data usage has been solved however, I had the same issues as you. It actually is the new XFI box. It needs a refresh signal sent from the XFI support department. I recently spent 5 hours on the phone trouble shutting this same issue. This is something that they know about but yet it seems they will only address it on an individual basis. Hope this helps. ... View more