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About mmh7
since
11-24-2018
12-06-2018
mmh7
Frequent Visitor
15
Posts
2
Kudos
0
Solutions
12-06-2018
07:42 PM
No news in a week on this :(
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12-02-2018
11:14 PM
@CRM62I have also recently had a customer service phone nightmare on a technical issue. I do support myself for a living for the IT side of CAD/CAM software. This fact makes me more understanding than usual. It also allows me to intelligently communicate in a way that it's my observation their t1/t2 average average agents can't as to what is happening. The support is lacking in talent, and those that do have it do not have access to the technical tools that they need to do their jobs well. I would like to hear from Comcast how we can get someone to listen to us about our opinions and the support we are receiving. Especially the call back surveys they are currently using.
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12-02-2018
10:37 PM
@Karen87110 send @ComcastChe a private message with your name and your ID you log in with for the list.
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12-02-2018
10:34 PM
@arfrc131 One of the agents had given me a very small credit, about a dollar for every hour that I was on the phone with them, it is hardly the compensation I feel is required here.
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12-02-2018
10:30 PM
@Ltrain66 Make sure you file a report at least @ComcastChe can likely take your information. Many of us are experiencing this issue. The part that annoys me is the effort that it took from me to get them to recognie this is their issue not mine. 5 tickets and dozens of agents and over 10 hours of my time.
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11-29-2018
01:56 PM
2 Kudos
@arfrc131 I placed a call and left a message with Brandi the T3 support agent that is coordinating with the system engineers on my case to make sure that she brings forward the additional information you've provided here. Hopefully she will call me back soon. Thank you, with us all working together here I am sure it will help!
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11-29-2018
01:43 PM
@arfrc131 I believe that this is exxtremely valuable information. I've had to be relentless calling about this (5tickets and about a dozen people later) I'm not certain we are any closer to a resolution but at least i've gotten them to accept that there is a problem and it is NOT my computer lol. Maybe @ComcastChe can help get that information up to the right people for us.
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11-29-2018
12:17 AM
@arfrc131 Between Che and Brandi I spoke with today who is coordinating some communications with the T3 team I feel more confident we will get something figured out. I can bet this affects alot more customers than those that are vocal here..
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11-27-2018
11:10 PM
@Rustyben "for general viewing did you notice a top level category of 'On Now'?"
What he discribes sounds exactly like my issue which is on the xfinity.com/stream/ site and not the app. He maybe mistaken in the verbage as I have no issues with the mobile application working. I have access to live TV and recently watched items but any Series of any sorts result in the vanishing "watch now" even on HBO and Showtime which i'm paying for.
This is what frustrated me so much talking to support and finally getting someone who i thought understood what I was telling them I am experiencing and then they would throw out "you need to update the application". Grrrrr Why do these people NOT have the technology like WebEx, TeamViewer, GotoMeeting etc to actually be able to SEE exactly what the problem is. It's like they don't hear me talking to 90% of them this week so far :(
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11-27-2018
10:23 PM
I am so frustrated with the majority of the support agents I have spoken to and the level of support I have received. The people i've talked to can only go through a scipt of the 5 different things they can try. I've wasted hours of my life over my issue and gotten no where.
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11-27-2018
10:10 PM
@ComcastChe@ComcastAndrew@ComcastJesse
Cr818070823
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- Tags:
- HELP ME PLEASE!!!
11-27-2018
10:06 PM
Xfinity.com/stream/ website issue with all our user accounts ALL Windows OS, ALL Browsers, ALL networks including home and others. I have been wating over 30hrs for reply from the T3 System Engineers Ace team who ever that may be I just get very annoying robocalls that put me in the general support cue!! I have spent hours and hours over the past 5 days atttempting to get an intelligent support agent who will actually listen to me enough to understand the problem I am having. I am getting no where but livid.
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11-27-2018
09:42 PM
11-27-2018
09:38 PM
@Shmoobits@erchvz I FEEL YOUR PAIN!! This is my primary method of watching too.
I have spent hours and hours talking to technical support who can only read through scripts of about 5 different things they can do
For me this is exclusive to the xfinity.com/stream/ application my tv and my mobile app are fine. I can watch my premium channels via live TV so I know my account isn't like locked out or something.. It is not my PC!!! I do still believe this is an account issue not network or proxy etc as it is the same no matter where I am or what computer, Windows OS, or browser is used. My guess is if I ever get the System Engineers to call me (it's been 30hrs now) that they will have to give me a new primary account which is not conveneint.
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11-27-2018
09:15 PM
@MikeM1063
Mike, my issue began at noon on the 22nd. This is through the xfinity.com/stream/ webpage not though the application for me. This does not matter what computer I am on, what browser, what OS. My cache and cookies are clear. Iv'e spent days talking to tech support with no resolve. It's an account issue of some sort I am certain. I'll let you know if I can ever get their Tier 3 support to call me. It was escalated yesterday.
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