Xfinity Mobile: Please help! How can I get the magical 4th line on our established family account?
1. Can anyone tell me what credit score is required to appro.ve 4 lines?
2. Why can't Xfinity Mobile allow a $300 or even $500+ deposit in lieu of forcing credit checks?
This topic also matches my family's experience. We were only approved for 3 lines back in early August. The only reason we can't get our 4th line (that I can understand) is that the Xfinity Mobile approval & provisioning system requires unreasonable conditions to approve more than 3 lines. This policy is costing me ~$70 per month extra because I cannot move my 4th (and final) line off AT&T. This issue is also costing Comcast Xfinity Mobile a major amount of customer satisfaction.
a) I have a family with 4 members (2 parents, 2 older children).
This should be a very typical and supported customer scenario.
b) We have been Comcast Cable TV, Internet, and Voice (landline) customers for over 7 years (though I am told that the billing systems do not communicate). 3+ years at current address and not planning to move.
c) We buy everything outright and we have no debts (except house which we paid off ~3 years ago). We purchased our 3 iPhone 8+ phones outright and I have a BYOP iPhone for the 4th line when I am allowed to give Xfinity Mobile my money.
d) My wife has good credit (>720) even after the 4 hard pulls over 3 months time. I've been told to try again after 6 months to establish billing history... but this is an unreasonable expectation given the marketing claims and others confirming credit score even above 800 makes no difference (per posts in this topic).
e) I am willing to pay Xfinity Mobile a $100+ deposit for the privilege of having a 4th line. I have been told the billing/approval system does not have a way to change this.
It costs me much more every month to not switch to Xfinity Mobile so the financial risk to Xfinity is negligible. Please review our account for approval. I'm really trying to be a positive and constructive customer. Thanks in advance. (At least let me know if I should post as a separate new topic)
This is also the first time we have ever failed a credit check... perhaps because we do not use credit in our life?
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