I, like others posting in this discussion, am having problems activating the HBOGO app, and am prompted to add HBO to my Xfinity account... even though my Xfinity account [already] includes HBO.
A quick search online suggests that there's a webpage *somewhere* on the Xfinity website that'll let you do a UDB Refresh on your own, without needing to call or chat with Xfinity support.
goodsamaritan helpfully pointed folks at <https://www.xfinity.com/support/tv>, but that page covers troubleshooting TV/cable box issues, and *doesn't* appear to provide a way to reset apps and/or do a UDB refresh. That page does have a "System Refresh" button, but clicking on it asks me to select the cable box that's giving me difficulty... I don't have a problem with my cable box! The problem is with activating the HBOGO app on my iPad and Apple TV!
One fellow tweeted that he received the link from Xfinity: "@ComcastCares: you can do that on your own via (sends link that only works for TV subscribers)", but he didn't provide the link! :-)
So... does anyone know the URL to the Xfinity webpage that lets users do their own UDB Refresh? A search of the Xfinity website for "UDB" didn't turn up anything, but they might not use that acronym in public facing documentations.
In case you're wondering: I'll certainly (and obviously) contact Xfinity support if that's the **only** way to initiate a UDB Refresh. But, if there's a way I can do this myself, I'd like to have that option!
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