We had this problem too ... wasnt receiving any emails from Amazon. As to what it looks like, as others have stated, look for "Filter Rules" in your Xfinity mailbox settings (for us, we logged on to the xfinity website, went to our Mail, and then looked for Settings). Within settings, there is a setting for "Filter Rules." Unless you have intentionally set up other filter rules, the box should simply say, "There is no rule defined." If it says anything else, there may be one or rules set up that appear invisible. I dont recall exactly how I removed it, but I recall there is a small trash icon and there may be other ways to highlight what appears to be blank and delete it.
Before I found this thread, I tried using the Xfinity support messaging service but the person I spoke with sounded like he was involved in numerous conversations and was distracted and not that helpful. On the other hand, I see that Xfinity is trying to help on this topic on this forum.
Once I deleted the "invisible" rule to get to the point where it says, "no rule defined," I was able to contact Amazon and the emails started coming in.
What is so insideous about this problem is that it appears both your Xfinity and your Amazon accounts get hacked; the invisible rule is inserted on your Xfinity email account and your password is changed on your Amazon account and, even worse, the hacker sets up two factor authenticaltion on you Amazon account. All of this can be addressed by Amazon with a little work, but if you cant get email from Amazon, they probably think YOU are the hacker (although they never say it) and they are not going to help you much if at all.
By the way, strongly suggest you change both passwords immediately after you resolve the problem and not use the same one for both!!
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