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About m1928
since
10-26-2018
05-23-2019
m1928
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05-23-2019
11:52 AM
I have LTE on for only data as suggested and it may have helped some - but the only way I can consisently use my phone while in my home is in airport mode.
it works - sometimes I have to turn it on as off as it does not like to change nodes in the house at times (I have a google mesh system),
A pain to have to remember to turn cell service on when leaving the house -- takes me back to the days befor mobile phones -- hmmmm maybe not so bad at times...
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03-20-2019
11:51 AM
The only thing that works at this time seems to be putting your phone in airplane mode when you are in your area that you want to use the WiFi connection where the cell signal is weak.
If you use with cell service on the phone in the miccle of your call will reach out randomly and find what it sees as a better signal (or maybe simply a different signal) and your call drops.
Airplane mode I can stay connected.
PIA to have to keep switching but it works.
Only weak cell service area seem affected.
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12-24-2018
01:16 PM
I have had mixed results using my iphone in aiplane mode.
SOmedays it works great
others not so much...
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12-18-2018
07:29 AM
Somewhere in this thread it was mentioned that Verizon has a second tier of service for those that rent time off their towers. Don't know if that is true.
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12-17-2018
09:34 PM
I also just installed a new Mac and have updated the computer softwear to latest - said someontinh about WiFi - but not sure it will do anything - was stated for messages.
Is Xfinity the only one having these issues with these phones?
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12-06-2018
09:24 PM
I think yours is the best explaination as to what is happening.
Thank you
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11-29-2018
03:36 PM
Still not fixed -
WiFi calling
phone can sit on table NEXT to a Google Mesh WiFi and will drop.
Talked 5 minutes today and it simply dropped.
Phone did not move, I did not move -- it decided apparently to go off to see if it could find a cell signal and then dropped.
The WiFi is Xfinity and cell coverage is something Xfinity has to rent from Verizon -- I would think Xfinity would WANT us to use WiFi over cell service. That said I do not want the phone seeking to seitch to WiFi when I am driving down the street...
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11-28-2018
11:48 AM
VONAGE
I agree Vonage is not a reliable alternative.
Voice is not as good
Still issues -- but it seems to answer and can call out.
I think the answer one person gave that I tagged as best explanation of issue is what Xfinity needs to look at.
I believe the issue is a combination of Apple AND Xfinity making it a nasty bugaboo.
BUT IT NEEDS TO BE FIXED!
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11-28-2018
11:37 AM
THis is not answered - the person simply stated that they could no longer us the booster and that WiFi needed to work.
I agree - WiFi needs to work.
On another thread it was described as -- getting a strong WiFi signal and making/receiving a call and the phone will switch to a weak cell signal and because of that weak signal drop. It dones not try to find the strong WiFi signal again. (That is when/if you CAN answer or call)
THIS IS A VERY CRITICAL ISSUE TO GET RESOLVED.
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11-26-2018
02:00 PM
I JUST SPENT 1.25 hours on HOLD for tech support -- talked for 3 minutes to a real person and the phone DROPPED!!!!
ERRRRRRRRR
The phone needs to stay connected to a strong WiFi signal and not try to switch into a weak cell signal during a call !!!!
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11-26-2018
01:57 PM
If you are in an area with good cell reception I do not believe there are issues.
It is in the fringe areas -- and I personally think the problem is with Apple.
My iPhone 6 Plus works as it used to.
My iPhone XS Max and XS are wonderfil cameras that sometimes act as phones.
If it is all Xfinity why is that?
Not willing to put all blame on Xfinity but Apple needs to step up and own the problem.
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11-14-2018
09:08 AM
when receiving a call from XS from car to house Max today -- the first time I tried to answer it said call failed
the phone will then ring again -- I waited for a ring or two and answered
the call stayed connected for the one minute conversation
THe XS caller thought it was all one call with simply an answer after a long ring
yesterday it simply would not keep a call connected
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11-13-2018
08:49 PM
Doing a restore to the phone did no tfix the issue.
My iphone 6 plus works fine on the system -- the iPhone XS and XS Max do not.
Leads me to believe it is an issue with those two phones.
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11-10-2018
08:32 AM
Apple had me reset network settings -- yup been there done that - did again. Then had to reset from the begining and restore phone. Nada Same ok problem PIA Will be harder to figure if it is a little xfinity and a little apple.
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11-09-2018
05:30 PM
Darn
My iPhone 6 Plus works as it did under AT&T
the XS and XS Max don't work
I was hoping
will be taking my 6 Plus with me now to see if ti all works for calls.
Spent 2 hours with Apple - get to go back to factory reset... then start again.
I was talking on the 6 Plus -- the XS Max would never have stayed connected that long.
@JLabeck wrote: Unfortunately, I think that may be coincidence. I have read on other forums that this has been a problem since xfinity started doing mobile. Way before xs series was released. I don’t think they even know what is causing it and therefore can’t fix it.
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11-09-2018
05:15 PM
The issues are probably NOT Xfinity.
I was blaming them because I thought that at this time Apple would know how to make a cell phone that worked.
I am in a low signal area -- but tha tis not all the issue -- because traveling from one area to another in Vermont when there can be good signal I sometimes have to go to airplane mode and back again to see the new area -- but that is a side story.
RECAP -- and what makes me think it is not just Xfinity
I had iphone 6 plus - wife had 6s on AT&T - used WiFi for talk at house most of the time as celluar was 1-2 bars. Worked fine. Switched to Xfinity when I could get a deal on the XS and XS Max. I added an additional line that I put on my iphone 6 plus. Neither XS or XS Max can make or keep phone calls on a consistent basis. I thought it was an Xfinity issue because I thought Apple knew how to make their phones work by now so I never tested the 6 plus during the time I was trying to test things with Xfinity. The number on the 6 plus was for little used items -- did not cost much to have so it has been sitting since i got it. The 6 plus works. Same area. Same WiFi... actually thought there was the possibility that the newer phones might have an issue with my existing wiFi routers so I switched them to Google Mesh...
The issue is the XS and XS Max =-(
I get to jump through all the hoops of resetting back to factory -- 130 Gigs to store... I give it about a 2% chance of fixing the issue. Bought 2XS and 2 XS Max - the two in VT in low signal area are having issues the two in an area of very good cell service are not having issues. All 4 from the same store - same batch...
I waited for the second generation of the X so they could get any bugs out and well to get the Max.
I got the Max but it does not like to act like a phone.
https://www.reddit.com/r/iphone/comments/9idfu5/lets_talk_about_reception_on_the_xsxs_max/
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11-08-2018
11:18 AM
Going to airplane mode does not fix ability to call or receive.
Helps some but I still cannot connect to another Xfinity cell phone that is on cell service.
may be other issues but I can repeat that one... unfortunately.
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11-07-2018
07:51 AM
FYI Cannot click on your name on chrome on phone to msg.
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11-07-2018
07:48 AM
Do I need to include all the above each time I submit? I could make the same call over and over and give you lots. Almost all calls from my wife on new iPhone XS to my new iPhone XS Max purchased through you going cell to Wifi or WiFi to cell to each other fail. I get the msg they cannot take call — phone rings once and dies. This may help in your trouble shooting. If my wife calls from her phone (right after drop so she is in exact same area or tower) to our house to my Vonage number I can answer I on my iPhone via their app. I can also call out through that app. Not limited to only my wife’s iPhone however. I’ve had to use vonage (on my same iPhone) for business calls because calls either do not come in or simply drop after a short connection. This is while phone is feet away from the Google mesh WiFi that is hard wired to internet. Sure hope that helps. Maybe you’ll need to buy/rent Vonage software until your software engineers figure it out.
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11-07-2018
07:35 AM
because of the length of threads you may want to copy and paste your instructions to make it easier for ppl to do. I know the instructions are somewhere in the thread but requires that we read through them all to find. Of course there is that matter of this not being the only thing you do.
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11-05-2018
05:56 PM
Why is it an issue after switching to your system?
It was not an issue when I was with AT&T.
I was able to receive and make calls using cell or WiFi.
It makes no sense.
If it is an issue with Verizon somehow get it fixed
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11-05-2018
04:48 PM
Booster is not issue -- wifi incoming does not work
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11-03-2018
01:01 PM
Google Fi rents from the same folks (Verizon) in Vermont and the issues I have are not present there. My son has that plan using an Android phone if it makes a difference.
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11-03-2018
12:53 PM
I have the WiFi set with correct passwords -
I have used two different systems and at least three different sets in the house.
Sending is not happy anywhere - not just my house.
I think either Xfinity has something throttled or more likely Verizon who they are renting time with.
Cell signal strength does not work well in general in Vermont with Xfinity. Verizon has the best tower locations in VT -- I had been on them prior to going to AT&T, I could tell you the history as to why but that is off topic.
somewhat related as I have tried this with photos - that is I switch the phone to airplane mode and back and it does nothing in helping send photos. It does help with finding signal. Traveling around the state I often find that I have to do that to get the phone to recognize I am near different towers. It does not switch by itself. Never had that problem before. will pose that also as a different question -- but I did try that with sending photos with no luck.
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11-03-2018
10:43 AM
I have a good WiFi connection but photos hang and do not send.
I changed my WiFi set up after getting the phone to Google Mesh and I get a very good connection.
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11-02-2018
09:15 PM
SInce switching to Xfinity I have had VERY spotty ability to send images via iMessage on my iPhone XR.
Does Xfinity support my sending images over WiFi?
is it data or cell
THe biggest selling point was that since I already had high speed internet I could use it to talk -- celluar talk was free. WiFi data was free.
After a month my experience is "Xfinity is Cheap, and you get what you pay for losers"
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10-26-2018
09:35 PM
New iPhone - XS and Max - same issue
texts do not like to sed either
switched my wireless system from regular wireless to mesh - once I have connection it holds "better" but it takes 2-3 times to get a connection. In my area Verison owns teh best towers - <Edited>. If I go from one town to the next I often have to switch the phone to airplane and back for it to reconnect to a tower there. I think Verizone is putting the phones on 2nd class citizen status. My son uses a different system that buys time just like Xfinity but he does not experience the same problems.
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