This just happened to me today. I received a message from the xFi app telling me about a new device connecting to my network for the first time. T his new ARRIS device that was found was showing up as "Not connected".
I went into my account and found many of my own current devices that were running did not show up in the "Connected" device list and that there were some active devices showing up as not connected as well even though I was using them as I checked. This makes this app useless for security as you can't belive the "not connected' status. There are also about 20 devices I did not recogize at all showing up as "not connected" as well.
Any asistance would be appreciated.
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